Information System Assistant

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

This UNV assignment is part of the FTS (Field Technology Systems) initiative to support the new mandate. To offer a better service and cover the increased needs of the mission, an international UNV is required:

• To provide Tier 1 for Helpdesk support services to +600 users. • To assist and maintain the ICT infrastructure. • To serve as System administrator for the available platforms of the Mission, such as FSS, Ebilling, iNeed, Umoja and other Apps available. • To handle administrative and operational matters related to Information and Communications Technology. • To undertake analysis of well-defined modules within the system and to develop enhancements and new features to existing systems; which may include the designing and implementation of small, stand-alone systems as needed (e.g. to meet individual user requirements). • To maintain assigned portions of systems, providing operational support for system applications, analyzing and implementing system changes/upgrades, etc. • To prepare, update, and maintain the system’s documentation and related technical/procedural manual.

Under the direct supervision of the Chief, FTS, the UN volunteer will be responsible for the duties related to IT Service Support, as follows:

• Works as part of a team, of service coordination staff. • Assists with receiving and logging service requests in the automated request management system. • Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assists with the provision of basic training to end-users, on the use of standard systems and applications. • Provides input to the eventual drafts for end-users and/or technical documentation. • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve or complete the tasks, problems encountered, current status, escalation status, and other related metrics. • Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors resolution problems, detects problem patterns and consults with the supervisor to recommend solutions. • Assists with quality assurance procedures to ensure client satisfaction. • Keeps abreast of information systems and technology developments to make recommendations to supervisors. • Serves as a team member for various special projects within FTS. • Performs other related duties as required.

• Professionalism • Accountability • Teamwork • Client orientation

Application Development, Network Administration, IT Support/Helpdesk, Information Security.

Experience working in the UN or other international development organization is an asset.

Colombia is a unique country, and UNVMC is a unique (humanitarian) operation. Bogotá is a family duty station classified as A by ICSC and it provides an exciting and enriching environment, but also requires a mature level of cultural awareness and more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility, as well as the ability and willingness to live and work in harsh and potentially hazardous conditions, involving physical hardship and little comfort, are essential.