Immigration Program Manager

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IRC - The International Rescue Committee

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Job Description

Job Overview:

The Immigration Program Manager is responsible for the day-to-day oversight of immigration legal services provided by DOJ accredited representatives, staff and volunteer attorneys, as well as interns. The Immigration Program Manager ensures high-quality legal services are provided to all clients; leads the team to create a plan each year with strategic ambitions including the volume of applications to be produced, outreach strategies, improvements to the quality of client experience, and solicitation and processing of client feedback data; measures team performance in comparison with the plan and initiates process changes to help team align with the plan and improve services based on client feedback; leads all aspects of case selection and technical assistance; oversees and ensures high-quality outcome and client feedback data tracking; and drafts high quality donor reports.

Major Responsibilities:

Direct Client Services

· Maintain a limited caseload of family reunification, adjustment of status, naturalization cases and others as needed.

· Stay apprised of immigration law and standard methodologies, and maintain DOJ accreditation or admission to the bar by attending and keeping records of continuing legal education training and credits.

· Maintain strict client confidentiality and observe all ethical practices/obligations as outlined in IRC’s Immigration Program Policies Manual.

Program Development & Leadership

· Represent IRC at immigration-related meetings and events in the community, with partners and funders, and with government agencies, including by giving presentations.

· Create and support implementation of outreach strategy. Develop and implement media opportunities in conjunction with the [Executive Director/Development Manager/other] for publicizing immigration work.

· Cultivate partnerships and opportunities with key legal service providers, community-based organizations, and other local organizations or institutions, to enhance collaboration and outreach for legal and civic engagement services.

· Develop strategic plan for immigration [and civics], incorporating client and partner feedback, to increase responsiveness of services, increase sustainability, and improve service delivery.

· Cultivate donors, identify funding opportunities, and solicit funds through grants and opportunities.

· Serve on Senior Management Team/Leadership Team [may have different names depending on office] and work effectively across programs to further IRC’s mission. Contribute to and support office-wide Strategic Action Plan.

Program and Staff Supervision

· Manage the Immigration Team budget, including creating a team budget for each fiscal year, with fee revenue targets by application type and projected unrestricted and grants funds needs for the team for the budget to balance; monitoring revenue and expenses throughout the year; and proposing adjusted service and funding strategies to the Executive Director and Immigration Team to try to stay on budget as each fiscal year progresses.

· Provide daily direct supervision to staff and volunteer immigration team members employing adaptive management techniques to provide regular individual supervision and support; mentor staff, set clear performance expectations and goals, give regular performance feedback, help prioritize workloads, help troubleshoot challenges, and maintain appropriate professional development plans.

· Ensure all cases have high-quality legal review and that clients are counseled appropriately on their immigration options and potential risks and consequences of applying for certain immigration benefits.

· Ensure immigration staff adhere to the IRC Immigration Program Policies Manual, including through regular mentorship, direct observations of key client service activities (e.g., client intakes), and by ensuring staff receive frequent, ongoing relevant (internal and external) legal training, including on legal ethics, and have the most up-to-date guidance regarding immigration adjudication trends and policies.

· Ensure all staff, interns and volunteers have a clear understanding of what activities constitute the unauthorized practice of law and how these boundaries should be applied in IRC’s legal service model.

· Develop and monitor case acceptance policies and caseload targets and limits.

· Promote and develop a high functioning, collaborative team and ensure effective integration of internships and volunteers within programs; collaborate with other IRC program areas as appropriate to ensure client-centered service.

· Actively co-facilitate and support grant opening, grant review, and grant closing meetings, and lead all aspects of grant cycle, including developing/implementing monitoring & evaluation plans.

· Conduct regular internal case file reviews (paper files and electronic case files) to ensure compliance with IRC Immigration Program Policies as well as any donor requirements.

· Develop/maintain effective quality assurance systems and processes for course correction.

· Be the primary liaison with the Immigration HQ Technical Unit for caseload and ongoing legal work, including participating in regular calls and trainings.

Data Management & Reporting

· Ensure accurate and timely completion of all program reports as required by funding sources, headquarters, and other partners.

· Track monthly and quarterly performance using ETO, and ensure all client work is documented in ETO.

· Track budget spending for immigration, including against grants as well as progress of revenue against goals.

· Regularly consolidate immigration fees with finance colleagues.

Job Requirements:

· Undergraduate degree required. Graduate or law degree (JD or LLM from an ABA-accredited U.S. institution) preferred.

· At least 1 years of experience supervising a team of staff in project implementation, including building team strategy and aligning a team to that strategy.

· At least 2 years professional experience representing individuals before USCIS.

· Excellent English written and oral communication skills, including presentation skills.

· Proficiency in another language, preferably but not limited to Swahili, Arabic, Spanish or Russian, strongly preferred.

· Ability and passion to train staff with less experience on immigration legal issues.

· Proven understanding of legal ethics standards and ability to instruct others on core principles of legal professional conduct.

· Excellent organizational and time management skills

· Ability to be flexible and work well under pressure in a fast-paced team environment.

· Previous multi-cultural experience and proven ability to communicate well with people from diverse backgrounds strongly preferred.

Certificates or Licenses:

· Department of Justice accreditation with the IRC required or admission to any state bar. If neither accreditation nor bar admission is currently held, must pursue and timely obtain accreditation. Towards this, current or previous accreditation with another DOJ recognized organization is strongly preferred.

Working Environment:

· A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

· May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Qualifications

Added 2 years ago - Updated 11 months ago - Source: rescue.org