ICT Specialist

Human Resources Finance & Economy Admin

Overview

Manage and organize all ICT systems and services in your location.

You have:

• Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study.
• Very good ICT knowledge plus good communication skills, both verbal and written.
• 2 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, network monitoring, telecommunications, ICT, helpdesk, etc.
• Have both good work ethics and analytical skills, able to work in teams as well as independently.
• Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure.
• Good history of continuous education and proven drive to increase skill set.

Contract

This is a ICRC - Open-ended contract. More about ICRC - Open-ended contracts.

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

ICT Specialist manages and organizes all ICT systems and services in the location where they are posted. They assist the ICT Manager in designing and installing ICT infrastructure.

Relationships

• Internally, interacts with ICRC employees.
• Externally, interacts with local suppliers.

Accountabilities & Functional responsibilities

Help Desk

• Provides workplace services and as second level user support for MSC site for any ICT Services.
• Supports users of computer and telecom equipment in an efficiency and polite manners.
• Supports remote users by employing relevant ICT tools.
• Advises users on ICT matters.
• Escalates unresolved ICT incidents / requests to direct superior or GVA Service Desk.
• Performs all mentioned tasks also to the benefit of the ICRC's sub-delegations / field offices and other relevant ICRC sites in case of emergency.
• Being available for ICT support in the country if required.

Realization and Maintaining of ICT Infrastructure

• Installation and maintenance of AS/ASL servers, computes, standard ICRC software, printers, network elements, satellite communication systems, VHF radios, Unified Communication systems, fax machines, ICT accessories, ICT services, WiFi points etc.
• Monitors existing ICT communication and infrastructure are functional and running smoothly as per ICRC guidelines / policy / SLA.
• Adapt / installs / configure with new infrastructure / solutions as per guideline when required.
• Installs and maintains FINE standard and department specific software in desktop and laptop computers.
• Installs and maintains FINE standard equipment and small printer networks.
• Installs additional drivers, soft packs, and software necessary to use different printers, network cards, Lotus Notes/HCL Notes, Internet, and peripherals.

ICT Administration

• Maintains ICT stock and inventory, carries out regular physical checks.
• Keeps ICT inventory updated regularly and maintains adequate stocks levels.
• Attributes ICT equipment efficiently to users according to direct superior request and the follow up of loan items.
• Creates SR in the systems and coordinates for the new procurements / request of ICT items.
• Aids and input for the budget according to the inventory and requirements.
• Keeps his/her direct supervisor updated on ongoing ICT matters.
• Implement/follow global/country-level policies, procedures, rules, and regulations.
• Registers and treats information confidentially and with accuracy.
• Interprets/translate in any situations with accuracy.
• Acts as a resource person during the superior absences.
• Keeps technical documentation up to date for all IT installations.
• Files all-important documents concerning ICT department.

Accountabilities and Functional responsibilities

User Training

• Gives technical advice to computer users.
• Briefs, advises, and trains end-users on the ICRC's ICT systems.
• Briefs computer users how to take care of their equipment.

External Relations

• Communicate with Ministry of Telecommunication, ISP, telecom companies etc.
• Communicate with suppliers / vendors.

Reporting

• Reports to direct superior all ICT activities and related problems.
• Drafts and updates technical documentation for all IT equipment / services / installation.

Selection Requirements

• Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study.
• Very good ICT knowledge plus good communication skills, both verbal and written.
• 2 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, network monitoring, telecommunications, ICT, helpdesk, etc.
• Have both good work ethics and analytical skills, able to work in teams as well as independently.
• Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
• Good history of continuous education and proven drive to increase skill set.

What we offer

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule

Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter. - Deadline of Application: 20 April 2025 Target Start Date: Immediately Work setup: Onsite Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines - Only shortlisted candidates will be notified. This vacancy is open for Philippine residents only.

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: careers.icrc.org