Human Resources Specialist, Learning

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 127,053 USD and 166,365 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVE OF THE OFFICE/DEPARTMENT

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The Department of Human Resources Management (HRM) supports PAHO’s mission of working in and with countries towards the improvement of health and quality of life in the countries of the Americas through strategic, innovative and variable human resources practices, policies, programs and services to attract, engage and retain highly qualified, talented staff committed to excellence, mutual respect and trust.

DESCRIPTION OF DUTIES

Under the direct supervision of the Human Resources Advisor, Career Management and Development (CD), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

1. Provide support for the development of the Organization’s Biennial Learning Plan and defined priorities for investment of learning funds; work in collaboration with the Advisor to ensure that learning activities are aligned with the Organization’s strategic and programmatic priorities and address the recommendations based on the skills and competency gap analysis study;
2. Curate learning content and support the creation of learning paths using the learning platforms; design an internal communication campaign to promote the learning path;
3. Collaborate with managers on the various organizational areas for the development of continuous learning activities to meet the needs of staff under their supervision; oversee the delivery of activities and evaluate their success to ensure that training goals are met and expected results are achieved; monitor staff learning opportunities directly tied to the competencies required for their work assignment;
4. Perform analysis to identify training needs in collaboration with key stakeholders; support the Advisor in planning and executing the corporate learning programs and respective learning platforms, including partnering with outsourced service providers;
5. Coordinate and promote learning and development programs carried out by the team. This includes communicating and collaborating with external consultants, organizational Teams and learning focal points to establish program content and set agendas and schedules to ensure Organization-wide commitment to continuous learning opportunities;
6. Design, develop, and deliver in-person and virtual training programs;
7. Support the maintenance of the Career Management and Development SharePoint content on Learning, focusing on supplemental learning resources;
8. Provide advice on resources and learning opportunities available to staff who need to maintain or improve competencies to carry out their assigned duties and responsibilities; provide support in identifying training-based solutions for specific performance issues;
9. Evaluate the effectiveness of learning programs to increase employee engagement and performance, leveraging survey and data analytics; develop and propose learning metrics;
10. Work in collaboration with the Advisor to assist technical Teams and country offices in identifying emerging learning needs and innovative approaches for delivering learning opportunities;
11. Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education****:

Essential: A bachelor's degree in human resources management, education, business administration, or in any other field related to the functions of the post, from a recognized university.

If your candidacy is retained for an interview, you will need to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an accredited/recognized institution in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the following link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and the College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience****:

Essential: Seven years of national and international work experience in the field of human resources, administrative services or other related fields, of which three years must be in training/learning. Work experience within an international or multinational organization. Experience delivering training.

Desirable: Experience working with international organizations would be an asset.

SKILLS****:

PAHO Competencies:

• Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
• Teamwork: Collaborate and cooperate with others/Deal effectively with conflict - Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team. Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.
• Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
• Communication: Express oneself clearly when speaking/Listen/Write effectively/Share knowledge - Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.
• Producing Results: Work efficiently and independently/Deliver quality results/Take responsibility - Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary. Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.
• Moving forward in a changing environment: Propose change/Adapt to change - Actively supports Organizational change initiatives and demonstrates personal commitment to them, including when faced with new demands; proposes workable solutions to challenging situations. Engages in positive responses to a changing environment and promotes workable solutions to achieve own and team’s results. Welcomes, and actively seeks to apply, new ideas, approaches and working methods and technologies in order to improve own and/or team’s work processes and results; demonstrates commitment to Organizational change initiatives.

Technical Expertise:

• Theoretical and practical knowledge in human resources management with a focus on learning and development; assessment of training options and alternatives to promote learning programs.
• Strong knowledge and understanding of multimedia training platforms and methods, eLearning program development.
• Knowledge and understanding of modern adult learning theory and principles; ability to curate content, design and implement effective learning initiatives.
• Skills in the successful implementation of digital resources in instructing and classroom learning across multiple curricular areas.
• Ability to manage multiple issues and tasks in a complex organizational environment.
• Strong professional oral and writing skills, including the development of reports, presentations, and technical documents for consideration of management.
• Ability to efficiently meet commitments, observing deadlines and meeting results.

Languages:

Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated ability to effectively use current technology and software, spreadsheets and presentations, as well as Enterprise Resource Planning (ERP) and management information systems. Other IT skills and knowledge of software programs such as Microsoft Excel, Outlook, OneDrive, PowerPoint, Teams, SharePoint, and Word are considered essential. Experience with Workday and Cornerstone on Demand or other LMS platforms, eLearning software, SharePoint, video and photo editors and web and intranet editors and analytics is an asset.

REMUNERATION

Monthly Salary****: (Net of taxes)

USD $5,343.42 (Salary is non-negotiable)

Post Adjustment****:

USD $3,393.07 This amount is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates to fill other similar short-term professional positions, at the same grade level.
• Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this position as a form of screening.
• The post description is the official documentation for organization purposes.
• Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to workforce diversity.
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are encouraged.

All applicants are required to complete an on-line profile to be considered for this post.