Human Resources Officer - HCM Systems, HRD (Contractual)

Human Resources

Overview

Support efficient functioning of HCM applications through technical solutions.

You have:

• Master’s Degree, or equivalent, in Human Resources, Information Technology, Engineering or a related field, plus a minimum of four years of relevant work experience OR Bachelor’s Degree plus ten years of relevant work experience.
• At least four years of experience supporting Workday HCM in Core HCM, Core Comp, Talent, Learning, Recruiting, and Position Management.
• Knowledge and demonstrated experience of Adaptive Insights is highly desirable.
• Technical experience in implementing Workday Integrations of all types.
• Ability to create simple, advanced and matrix reports and troubleshoot custom reports.
• Strong interpersonal skills to interact with all levels and communicate effectively with technical audiences and business users.
• Highly organized with ability to manage multiple priorities.

Work for the IMF. Work for the World.

Under the general supervision of Deputy Division Chief in HRD (HCM Cloud Support & Reporting), the Human Resources Officer (HCM) is responsible for supporting proper and efficient functioning of Human Capital Management (HCM) applications by providing technical solutions that meet business needs, comply with controls, and are user-friendly. They must be able to act as subject matter expert on HCM platforms and support the business through the entire lifecycle from requirement gathering to deployment to production. They will need to work in close collaboration with different departments, such as Information Technology Department (ITD), among others and ensure that HCM platforms are properly integrated with different upstream and downstream systems.

This position requires strong Workday experience.

Major Duties and Responsibilities

• Serves as the functional and technical point of contact for HR business subject matter experts, HR administrators and IT contacts for Workday, Adaptive Insights and HR issues. Supervises the work of technical resources to address end-user support cases as assigned. Assists with troubleshooting and resolving production support issues and resolves defects in a timely manner and with exceptional customer service.
• Configures system fixes/enhancements in Workday production (Including Adaptive Insights). Follows established processes for managing ongoing support tickets. Maintains system stability and resolves high impact issues.
• Supports, formulates, and implements the overall Workday Reporting Strategy. Oversees and defines reporting best practices, and maps technology capabilities to business requirements.
• Architects, builds, maintains, and monitors integrations with third party vendors and internal systems. Evaluates, proposes, and improves existing processes to maximize productivity and identifies and resolves issues with current architecture and integrations. Advises on options, risks, and any impacts on other processes or systems. Loads, manipulates, audits, reports on data and makes complex mass changes, as needed, including building inbound and outbound EIBs.
• Performs security administration functions in Workday. Manages security assignments, confidentiality and data integrity by ensuring appropriate access and restrictions. Defines, supports and maintains processes for granting security within Workday; this includes role definitions, process for assignments, recertification of access and role maintenance.
• Enforces service management requirements related to documentation of Workday-related configuration or data integration changes along with other required artifacts in alignment with IT change management policies.
• Serves as a partner across finance, HR, technology, and other key stakeholders to document, test, and remediate compliance related matters.
• Manages and facilitates internal and external audit activities. Responds to audit findings and provides needed artifacts as requested by auditors.
• Assists in creating roadmaps for new feature releases, including maintenance of development environments. Manages testing and documentation for weekly and semi-annual upgrades and enhancements/initiatives and reporting; utilizes Workday Community to research and network with other users to brainstorm system solutions.
• Gathers requirements from multiple Fund stakeholder groups (e.g. departments, external vendors, etc.), translating business needs into system design and ensuring that system configuration aligns with Fund controls and policies. Coordinates with Functional Administrators to prioritize enhancements.
• Develops data policy and governance, crafting meaningful, compliant HCM processes and communications materials to be used to promote data consistency and integrity.
• Facilitates user acceptance testing to include developing and executing test cases, coordinating and communicating with project teams, and validating and documenting results.
• Delivers regular and ad-hoc reports on system utilization and user adoption in the form of dashboards, summaries, and trends, etc. to business leadership, as needed
• Supports development and delivery of Workday end-user training, accurately and effectively distilling complex technological concepts to promote user adoption and understanding.
• Perform other duties as assigned

Minimum Qualifications

Master’s Degree, or equivalent, in Human Resources, Information Technology, Engineering or a related field, plus a minimum of four years of relevant work experience OR Bachelor’s Degree plus ten years of relevant work experience. At least four years of experience supporting Workday HCM in the following areas: Core HCM, Core Comp, Talent, Learning, and Recruiting, and Position Management. Knowledge and demonstrated experience of Adaptive Insights is highly desirable.

Specialized Skills/ Knowledge

Additionally, below competencies are required for this role:

• Business process configuration knowledge, including complex requirements such as rule-based bps, condition rules, validations, etc.
• Technical experience in implementing Workday Integrations of all types (Workday EIB, Studio, Core Connector, Cloud Connector). Ability to design and maintain inbound/outbound EIB integrations.
• HR Workday reporting experience (Discovery boards, Report writer, Worksheets, Dashboards)
• Workday security administration knowledge, including tenant setup security, different types of security groups, including more complex security configuration such as intersection and segmented security groups.
• Ability to create simple, advanced and matrix reports and to troubleshoot custom reports, including data source and access issues.
• Experience with all aspects of application setup, testing, user training, and production support
• Displays in-depth specific technology, business process, and platform knowledge
• Works independently and applies analytical skills to identify issues or problems
• Focuses on operational excellence by offering suggestions for improvement
• Strong interpersonal skills to interact with all levels and communicate effectively with technical audiences and business users
• Applies creative thinking skills to enhance business processes
• Experience with HR functions, policies, processes, and compliance requirements
• Highly organized with ability to manage multiple priorities
• Focuses on operational excellence by offering suggestions for improvement, potentially resulting in changes to procedures and policy
• Understands new and more complex policies and applies and implements them
• Demonstrates ability to multi-task across multiple projects
• Selects and implements the best solution with minimal supervision
• Develops effective initial written drafts of longer and more complex documents
• Effectively builds relationships within and outside the department (or outside the Organization)
• Effectively presents one’s own “view”
• Displays initiative in determining what needs to get done
• Reviews, monitors, evaluates work of others/vendors
• Mentors, coaches, and trains in area of expertise
• Takes leadership role on projects either as project manager for smaller multiple projects or single larger project
• Manages a small team/project

This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability and continuous business need.

This position is being re-advertised and previous candidates need not reapply.

Department:

HRDOP Human Resources Department HR OperationsHiring For:

A11, A12The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation.

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Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: imf.org