Human Resources Assistant (Employee Services) - HRD (Contractual)

Work for the IMF. Work for the World.

The Human Resources Department (HRD) of the International Monetary Fund (IMF) is inviting applications to build a competitive pool of ready-to-hire Human Resources Assistants for its HR Service Center in the HR Operations Division. We are inviting applications on a rolling basis for multiple available one-year contractual vacancies.

Under the general supervision of the Deputy Division Chief, the HR Service Center Section Chief and Team Leads, the successful candidate(s) administers HR policies/programs based on guidelines established by work practices and documented precedents; delivers HR services within predefined standards and performance targets; provides outstanding customer service and support to employees; administers and controls allowance payments; performs audits and reconciliation of benefits; resolves routine problems and escalates complex issues or irregularities; recommends process improvements and changes to procedural guidelines; trains back-ups and/or temporary replacement assistants.

The selected candidate(s) will be a member of the HR Service Center, assigned to a portfolio of client-facing general services or benefits administration and payments. S/he is also expected to exercise utmost discretion and sound judgment in handling complex and sensitive matters. Typical duties and responsibilities include:

• Accurate processing of selected HR transactions within agreed service levels and timelines.

• Provide responsive, caring and excellent customer support to employees, registered dependents, retirees and other external parties.

• Review, triage and work on a daily influx of HR enquiries/transactions received via a HR self-service portal (tickets), email, phone, chat, or in-person.
• Maintain team targets in customer satisfaction and service delivery performance.
• Ensure all relevant HR services content and information (procedures, policies, controls, self-help guides, etc.) available to employees is kept current.

• Interpret Fund General Administrative Orders (GAOs), Staff Handbook and other handbook policies on HR services and benefits as applicable to employees and retirees.

• Safeguard and maintain the integrity and accuracy of employee records and data, enabling reliable benefits administration and transactions.

• In collaboration with payroll, perform financial transactions and coordinate recurring allowances and one-time payments for employees.
• Observe policy and process controls to ensure the accurate administration and disbursement of allowances, mitigating reputational and financial risks for the organization.
• Adhere to documented procedures and identify gaps in documentation, when applicable.

• Contribute to the development and maintenance of standard operating procedures.

• Take initiatives in streamlining business processes and recommend changes to HR policies, work practices, and IT systems, when justified.

• Perform other duties as assigned, including delivering HR service presentations to small and large audiences.

Qualifications

A combination of training and experience equivalent to completion of a secondary school education, supplemented by a minimum of four years of relevant experience is required.

In addition to the above minimum requirements, the successful candidate(s) should possess the following qualifications and competencies:

• A bachelor’s degree in human resources, accounting, business administration or a related field is preferred.

• Experience in customer service, HR benefits administration, accounting, and/or payroll is highly desired.

• Service oriented, with demonstrated initiative and tact in working with employees at all levels.

• Exceptional customer service and empathetic listening skills.
• Excellent oral, written and persuasive communication skills.

• Effective organizing skills. Ability to respond quickly to varied and competing priorities and to adapt to changing client needs or deadlines.

• Detail oriented with full awareness of the fiduciary responsibilities and potential risks in administering high value benefits and in transaction processing.

• Ability to demonstrates creativity, problem-solving resourcefulness, and self-sufficiency.
• Ability to work efficiently under pressure with minimum supervision, both independently and as a member of a team.
• Ability to quickly learn and understand HR technologies/systems, and contribute to their configuration in a shared services mode

Only candidates who are currently residing in the Washington D.C. metro area will be considered.

*This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability, and continuous business need.

All applicants are expected to include a Statement of Interest as an attachment to the application, which may be used in the screening process for this vacancy.*

Department:

HRDOPSD Human Resources Department HR Operations HR Service Delivery and Quality AssuranceHiring For:

A04, A05, A06The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation.