Health Caseworker
Provide health care services and support to refugees and immigrants in Sacramento.
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Overview
Provide health care services and support to refugees and immigrants in Sacramento.
You have:
- Associate degree with an emphasis in social work, public health, or related field of study required; bachelor's degree preferred.
- Minimum of 2 years of related experience required, with a preference for experience working with refugee populations, low-income individuals, homeless individuals, hard-to-reach communities, and minority groups.
- Experience in case management, community outreach, and connecting individuals to essential health and social resources.
- Strong written and verbal communication skills, including the ability to make presentations.
- Bilingual proficiency is required to effectively serve a diverse client population and overcome language barriers.
- Proficiency in Microsoft Word, Excel, and PowerPoint; experience with data tracking systems is highly preferred.
- Valid driver's license and access to a personal, insured vehicle.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Work with IRC Departments and programs in Sacramento to ensure clients receive health care services, enrollment, follow-up care, and referrals. - Provide case management and targeted support services to refugees and immigrants, including individual coaching, health navigation, benefits assistance, access to community services, and ongoing care coordination. - Provide psychosocial support to individuals, families, and the community through wellness activities, including screening tools, client support groups, brief interventions, and Mental Health First Aid Trainings. - Create and maintain safe spaces for open discussions on mental health, wellbeing, and victimization, including gender-based violence, while integrating trauma-informed care for immigrants, refugees, and individuals affected by displacement. - Offer bilingual and culturally congruent services to ensure comprehensive language access for clients. - Advocate for individuals by addressing the unique challenges of mental health, victimization, and trauma, with a focus on inclusivity and the intersection of immigration experiences. - Create and maintain safe spaces for open discussions on mental health, wellbeing, and victimization, including gender-based violence, while integrating trauma-informed care for immigrants, refugees, and displaced individuals. - Schedule clients for Refugee Health Clinic (RHC) appointments, follow-up to ensure enrollment in health benefits/services, and connect clients to other resources. - Conduct needs assessments and develop care plans to address clients' health care needs. - Facilitate community education activities, including presentations on cultural orientation, safety and diseases prevention workshops, wellness workshops, and local community outreach. - Ensure accurate case notes, tracking screenings, services, referrals, and outcomes, and assist with reporting for relevant grants. - Assist clients in navigating health care services, including scheduling appointments for OB-GYN, dental care, and mental health services. - Provide clients with extended orientation on health care systems, insurance enrollment, transportation, and interpretation services. - Maintain up-to-date documentation in client files and IRC’s database, Efforts to Outcomes (ETO). - Support in translating written materials, resources, and documents to ensure accessibility for non-English speaking clients. - Develop and maintain partnerships with organizations to ensure clients have access to services that meet their needs, such as safe housing, food, and legal services. - Oversee volunteers and interns involved in assigned projects. - Participate in all program meetings, staff development activities, and engage as a member of the team. - Offer clients timely information on and referral to community service providers and resources, as needed. - Other related duties as assigned.
Key Working Relationships:
Position Reports to: Community Wellness Program Manager
Position directly supervises: N/A
Indirect Reporting: N/A Other Internal and/or external contacts:
Internal: The Health Caseworker will work as a member of the Community and Wellness team. This position will also develop working relationships with IRC Sacramento other departments staff and will collaborate with internal programming to support achievement of program goals.
External: The Health Caseworker will develop working relationships and support referrals systems with community service providers under the topic areas of health, mental health, benefits assistance, and community services. This includes, but is not limited to, insurance providers, the Department of Human Assistance, local healthcare clinics, and mental health providers.
Job Requirements:
Education: Associate degree with an emphasis in social work, public health, or related field of study required; bachelor’s degree preferred.
Work Experience:
- Minimum of 2 years of related experience required, with a preference for experience working with refugee populations, low-income individuals, homeless individuals, hard-to-reach communities, and minority groups. - Previous experience in multicultural settings and demonstrated ability to communicate effectively with individuals from diverse backgrounds. - A background in health or mental health services is required, focusing on providing non-clinical support and services. - Experience in case management, community outreach, and connecting individuals to essential health and social resources. - Ability to assess client needs, offer guidance, and provide referrals to appropriate services, including counseling and social support. - In-depth knowledge of community resources and support networks, particularly for underserved populations such as immigrants, refugees, and minority groups. - Proven experience advocating for clients’ needs within health and social service systems to ensure access to care and services. - Strong written and verbal communication skills, including the ability to make presentations. - Proficiency in Microsoft Word, Excel, and PowerPoint; experience with data tracking systems is highly preferred. - Bilingual proficiency is required to effectively serve a diverse client population and overcome language barriers. - Exceptional attention to detail with strong organizational skills to manage and track large volumes of information. - Commitment to teamwork and collaboration across various IRC programs. - Highly motivated, with the ability to work independently, develop new programs, and handle multiple tasks efficiently.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English required, both spoken and written; proficiency in Dari, and Pashto is desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. #LI-Hybrid
Qualifications
Potential interview questions
| Describe a situation where you helped a client navigate a complex health care system while addressing language barriers. | This question assesses your experience and skills in overcoming obstacles faced by clients in accessing services. | Provide a specific example and detail the steps you took to assist the client. |
| How do you approach creating a safe space for clients to discuss sensitive topics such as mental health or trauma? | The interviewer is looking for your strategies in fostering a supportive environment. | Pro members can see the explanation. |
| Can you give an example of how you've advocated for a client's needs within a health service system? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to engage with clients from diverse cultural backgrounds? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you manage your time effectively when handling multiple tasks in a community outreach role. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you support a team member who is struggling to connect with clients in a multicultural environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| What challenges have you faced when working with refugee populations, and how did you overcome them? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you think it's important to maintain accurate case notes and documentation in your role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 11 months ago
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Updated 10 months ago
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Source:
rescue.org
