Health and Intensive Case Management Intern - Spring 2024

IRC - The International Rescue Committee

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Job Description

Background The International Rescue Committee, Inc. (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people forced to flee from war or disaster. At work today in over 40 countries and 28 U.S cities, we restore safety, dignity and hope to millions who are uprooted and struggling to rebuild their lives. The IRC in Baltimore was established in 1999 and currently serves over 2,500 immigrants and refugees per year.

Scope of Work Intensive case management interns will assist IRC’s intensive case management (ICM) team with daily activities that support the long-term integration of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The ICM program supports vulnerable clients for a period of twelve months, with a particular focus on medically vulnerable clients. The intern will work with the ICM team to connect at-risk clients to the healthcare, education, resources, and psychosocial resources that support their individual goals.

Reports To Extended Services Supervisor or Caseworker

Learning Objectives - Gain an understanding of the U.S. refugee resettlement process and services available to clients in Baltimore. - Learn how to effectively facilitate and advocate for clients’ access to timely and culturally responsive medical care and supportive services. - Learn how to identify, adapt and create culturally appropriate health educational resources and services for clients.

Responsibilities - Assist clients with remotely arranging transportation to medical and other required appointments. - In coordination with the ICM team, conduct virtual home or community-based orientation sessions on topics relevant to ICM clients such as using public transportation, making medical appointments, accessing community resources, etc. - Assist with service documentation through case-notes and case file maintenance. - Other duties as assigned.


•Prior experience and/or interest working with refugees and immigrants preferred. •Prior experience and/or interest in case management, social work or public health preferred. •Ability to work independently and as a team member in a fast-paced, cross-cultural environment. •Flexible and reliable, with outstanding attention to detail. •Strong problem-solving skills. •Excellent communication and interpersonal skills. •Proficient in Microsoft Office applications (Word, Excel, Outlook) and we-based applications (databases, Box). •Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired. •Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore strongly preferred.

Position Details •HYBRID: Spring 2024 internships will be hybrid. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area. •DATES: internships start with a required in-person orientation on Friday, January 19, 2024 (approx. 10 AM – 3 PM) at the IRC Baltimore office. Regular weekly hours start the week of January 22, 2024, and will continue through April 12, 2024 (12 total weeks). •HOURS: Internships require a minimum of 12 hours per week for 12 weeks. Weekly schedules generally include three mornings or afternoons (i.e. 9am-1pm or 1pm-5pm), to be coordinated with each supervisor. Interns should be able to come to the office at least 1–2 days per week. •LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities. •REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Spring 2024 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office). Application Process •**EXTENDED DUE DATE: Apply online at by 11:59 PM ET on Thursday, November 30, 2023. •INTERVIEWS: Applicants selected for interviews will be contacted in early December to schedule interviews. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately December 6-14. When possible, interviews will be conducted in-person in the Baltimore office. •OFFERS: Applicants who have interviewed for positions can expect to receive a decision no later than December 22, 2023. Confirmations will be due by the end of December

Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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