Extended Services Coordinator

Major Responsibilities:

Direct Client Services

- Maintain a reduced active caseload of extended services clients and ensure all clients receive the full range of required services. - With support from the program supervisor/manager, assign cases to caseworkers and ensure timely provision of core services as outlined in the ICM, ECM, SOR and other program guidelines. - Assess and monitor client eligibility and monitor progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed. - Develop local resources for clients and share contact information across programs.

Documentation, Compliance and Reporting

- Provide oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor. - Ensure reporting requirements are met in compliance with donor and organizational requirements.

Team Leadership and Other Responsibilities

- Support the extended services supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients. - Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery. - Collaborate with other departments to encourage timely internal and external referrals. - Ensure compliance of self and team with all policies, procedures and protocols of the agency. - May train and lead the activities of volunteers and interns. - Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree required; preferably in social work, public health, or a related field of study.

Work Experience:

- 2 years of full-time case management experience required. - Experience working in refugee resettlement or with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Excellent English written and communication skills. Relevant second language preferred. - Reliable, professional, resourceful, team oriented and sensitive to cultural differences - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively - Proven ability to contribute both independently and as a key team member - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update