Guesthouse Services Coordinator

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to: Introductory briefings about the organization and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment. • Support with arrival administration and official processes as required. • Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal. • Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address. • Access to shared host entity corporate knowledge, training and learning. • Ensure that UN Volunteers are provided all necessary security measures as per the United Nations Security Management System (UNSMS); • Leave management. • DSA for official travel, when applicable.

Under the supervision of the admin specialist, the Guesthouse Assistant is responsible for managing and coordinating various aspects of guesthouse operations, including bookings and rooms occupancy, check-in/out processes, facility maintenance, housekeeping, food management, accounts and billing, and continuous improvement. This role requires excellent organizational and communication skills, attention to detail, and a strong focus on delivering exceptional guest experiences. The Guesthouse Assistant will work closely with the guesthouse management team and staff to ensure efficient operations and high guest satisfaction. Responsibilities:

• Manage guest bookings, reservations, and inquiries through various channels (phone, email, online platforms). • Ensure accurate and up-to-date availability of rooms and maintain reservation systems. • Monitor room occupancy, optimize revenue by managing room rates and discounts, and implement strategies to maximize occupancy. • Ensure smooth and efficient check-in and check-out procedures for guests. • Greet guests upon arrival, handle registration processes, and provide necessary information about guesthouse facilities and services. • Process guest payments, including cash handling, credit card transactions, and invoicing. Housekeeping: Supervise and coordinate housekeeping activities, including room cleaning, laundry services, and inventory management of supplies. • Ensure high standards of cleanliness and hygiene are maintained throughout the guesthouse. • Develop and implement housekeeping procedures and standards to optimize efficiency and effectiveness.

• Professionalism. • Integrity. • Teamwork and respect for diversity. • Planning and organizing. • Communication. • Flexibility.

Proven experience in guest service or hospitality roles. • UN experience is preferred. • Excellent interpersonal and communication skills. • Strong organizational and multitasking abilities. • Attention to detail and problem-solving skills. • Knowledge of reservation and property management systems. • Familiarity with food handling, safety, and hygiene practices.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.