Generic Vacancy Announcement: Programme Assistant (CASH), GS5, Lebanon

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 3,636 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Talent Groups at UNICEF are exclusive lists of pre-vetted, highly qualified candidates intended to fast-track recruitment processes as positions become available. After a rigorous selection process, successful candidates will be placed in the GS-5 Programme Assistant Talent Group for UNICEF Lebanon for a period of 36 months.

While placement in the Talent Group does not guarantee a position, it is an important resource for filling vacancies. Candidates placed into the Talent Group will be reviewed when a relevant position becomes available and if found suitable, are offered placements through a direct selection process.

Purpose of the Job:

The incumbent should ensure the achievement of the expected results in the areas of intervention, the communication and monitoring of the relevant UNICEF Partners and represent UNICEF in the relevant Inter-Agency sector forums.

The Programme assistant (Operational cash-based) will coordinate and ensure operations on the field are implemented in diligent manner.

The Programme assistant will be fully integrated with the existing UNICEF Team at the Field Office level, and also act as focal points between, WFP Regional Offices, implementation partners, and UNICEF Programme teams to ensure implementation runs smoothly, according to the processes set out in the NLG Operations Manual (OM), under the guidance of the Cash Operational Programme Officer, Cash Programme Specialist (Implementation) and the Education Specialist.

The Programme assistant (Operational cash-based) is responsible for all aspects of implementation of the program in his/her designated Governorate. He/she will also act as a resource person for schools and beneficiaries to raise questions to, and he/she will engage in problem-solving, referring to the national-level Cash Operational Programme Officer, Cash Programme Specialist (Implementation) and the Education Specialist as needed.

How can you make a difference?

• Facilitates the technical working relationship with UNICEF partners, UNHCR and WFP in the field, and other UNICEF Field Office staff.
• Monitors the work of implementing partners in the field on an ongoing basis.
• Provides feedback from the field for improvement of the technical design of the program, based on its changing and emerging needs to the Chief of Field Office and Programme Specialist (Local Governance).
• Cover Card and PIN Distribution, Payments, etc. in his/her Governorate for the cash programmes. Represents UNICEF at distribution sites, ensuring visibility of the organization and responding to beneficiaries’ requests and questions at the helpdesk.
• Conducts ongoing progress tracking (implementation of core processes of the program as they happen, in order to understand day-to-day performance against implementation targets) and to identify and resolve operational bottlenecks/challenges) at the Governorate level, reporting any bottlenecks or delays to the Programme Specialist (Local Governance), Cash Operational Programme Officer and Education Specialist in a timely manner.
• Conducts ongoing operations analysis (analysis of program performance over the medium term in order to identify areas with poor performance, or processes in which all areas are performing below expectations and which therefore represent operational bottlenecks, and identifying solutions such as design improvements, additional trainings or technical support, etc. or track and report best performances and practices) at the Governorate level, reporting any bottlenecks or delays to the Programme Specialist (Local Governance) Cash Operational Programme Officer, and Education Specialist in a timely fashion.
• Enters and solve complaints and updates received from beneficiaries into the MIS through the call center or from other agencies daily
• Monitors the smooth uptake and use of the RIMS system by UNICEF partners in the designated governorate, providing analysis on potential bottlenecks and challenges and proposing solutions.
• Provide support to UNICEF partners in the usage of RIMS and liaise with Beirut team.
• Monitors the referrals trends from UNICEF partners through the RIMS system.
• Monitors and analyses the activity of the cash programmes call center from a quantitative and qualitative perspective and reports to the Programme Specialist (Local Governance), Cash Operational Programme Officer and Cash Porgramme Specialist.
• Provides effective technical support to the cash programmes call center’s agents and conduct regular HACT visitsto ensure good understanding of the UNICEF cash programmes along with analyzing the effectiveness of the communication lines put in place.
• Highlights and reports challenges and bottlenecks faced by the cash programmes call center operators and support the Cash Operational Programme Officer in finding practical and pragmatic solutions for improvement.
• Attends relevant sector working group meetings at the Regional level and provide updates to the Programme Specialist (Local Governance) and the Cash Operational Programme Officer regularly.

To qualify as an advocate for every child you will have:

• Secondary education is required, supplemented by university courses in Business Administration or any other related field.
• A minimum of 5 years of progressively responsible related experience is required.
• At least 2 years’ experience working in the direct implementation of medium-scale (10 000+ beneficiaries) poverty reduction programs based around a regular operational cycle is required.
• Previous experience working closely with a government ministry or agency is preferred.
• Experience in cash programming is an asset.
• Fluency in Arabic and English is required. Any additional UN language is considered an asset.
• Ability to manage multiple tasks using a project management approach in a rapidly changing environment.
• Highly motivated, with strong initiative and good judgement.
• Strong inter-personal and communication skills and the ability to interact professionally with a diverse group of people.
• Technical skills in Data base management.

Competencies:

Core Values

• Commitment
• Diversity and inclusion
• Integrity

Core competencies

• Communication (I)
• Works collaboratively with others (II)
• Driver to achieve results for impact (I)

Functional Competencies:

• Thinks and acts strategically (I)
• Learning & Researching (I)
• Planning and organizing (I)
• Following Instructions and Procedures (I)

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will, therefore, undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.