Generic Vacancy Announcement : Information and Communications Technology (ICT) Associate, GS-6, Kabul & various duty stations, Afghanistan

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,365 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope!

Working for UNICEF: https://youtu.be/43aiG4w2q_M?t=2

UNICEF in Afghanistan: https://www.unicef.org/afghanistan/

The Information and Communications Technology (ICT) Associate performs procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

How can you make a difference?

Summary of key functions/accountabilities:

1) General ICT / Office Support:

ICT Associate at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests.

• Managing lifecycle of ICT incidents assigned to him/her in service management tool.

• Providing support in conferencing with ICT and audiovisual equipment as and when requested.

• Creating and assigning work orders.

• Maintaining and updating files (electronic and paper) and internal databases.

• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

2) Minimal ICT Administration:

ICT Associate is accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

• Assisting in routine operation and monitoring of server systems.

• Providing second-level user support/troubleshooting.

• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.

• Performing backups of servers following standard backup procedures.

• Assisting in the generation of computer reports.

• Providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…

Requirements :

a) Education:

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

b) Experience:

• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.

c) Language Requirements:

Fluency in English is required. Fluency in a local language is an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

Competencies

• Nurtures, Leads and Manages People (1)
• Demonstrates Self Awareness and Ethical Awareness (2)
• Works Collaboratively with others (2)
• Builds and Maintains Partnerships (2)
• Innovates and Embraces Change (2)
• Thinks and Acts Strategically (2)
• Drive to achieve impactful results (2)
• Manages ambiguity and complexity (2)

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Female candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.