ICT Associate

Volunteering IT & Telecom

Overview

Provide ICT support to ensure optimal functioning of digital infrastructure and network systems.

You have:

• 3 years practical professional work experience in information technology with systematic methods of troubleshooting and analytical problem solving
• Practical experience with various computer platforms and applications including operating systems, email and database systems, Microsoft Office, and Help Desk software
• Proven experience in installing, configuring, and maintaining computer networks (LAN/WAN, VSAT, wireless systems)
• Competence in documenting technical procedures and maintaining equipment manuals
• Ability to support conferencing and audiovisual setups, including remote collaboration tools

Contract

This is a UNV contract. More about UNV contracts.

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The ICT Unit plays a critical role in enabling secure, reliable, and efficient communication and technology services across all operational areas. As part of the Information and Communication Technology team, ICT Associates provide frontline support to ensure that digital infrastructure, network systems, and communication platforms are functioning optimally. This support is essential for maintaining business continuity, safeguarding mission-critical assets, and facilitating collaboration across departments and field offices. In the context of humanitarian and development operations, particularly in high-demand environments like Kabul, ICT Associates are instrumental in deploying and maintaining robust connectivity solutions, supporting secure communications, and ensuring that staff have access to the tools and systems needed to carry out their work effectively.

General ICT / Office Support ICT Associates at this level perform a comprehensive range of technical and procedural activities to support ICT operations. Their role ensures effective communication with client departments, divisions, and offices, and facilitates the efficient delivery of support to other ICT personnel.

Key Responsibilities and Activities:

• Conferencing Support: o Set up, operate, and troubleshoot ICT and audiovisual equipment for meetings, conferences, and remote sessions as requested. • Inventory and Documentation Management: o Maintain up-to-date records of ICT assets, manuals, and technical documentation. This includes lifting, relocating, mounting, and storing equipment as needed. • Network and Telecom Infrastructure: o Assist in the installation, configuration, and maintenance of LAN/WAN networks, VSAT systems, and telecommunication lines. o Support the deployment and testing of network switches, routers, firewalls, and wireless access points. o Monitor mission-critical connectivity assets and ensure compliance with lifecycle management protocols. • Security Communications Systems: o Participate in the programming and configuration of secure communication systems, including radio networks, encrypted messaging platforms, and access control systems. o Conduct routine checks and updates to ensure system integrity and operational readiness. • Help Desk and Technical Support: o Diagnose and resolve Help Desk requests related to hardware, software, and enterprise applications. o Provide remote and on-site troubleshooting assistance to end-users. • Software and Hardware Maintenance: o Perform updates, patches, and preventive maintenance on ICT systems. o Ensure antivirus, endpoint protection, and backup systems are functioning optimally. • Additional Duties: o Carry out any other assignments as directed by the supervisor, including support for emergency ICT deployments and field operations.

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

• 3 years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote users is an asset. Work experience in emergencies. • Proven experience in: i. Installing, configuring, and maintaining computer networks (LAN/WAN, VSAT, wireless systems). ii. Supporting telecommunication systems, including radio networks and VoIP platforms. iii. Programming and configuring security communications systems (e.g., encrypted messaging, access control, secure radios). iv. Providing Help Desk support for hardware, software, and enterprise applications. v. Managing ICT inventory and lifecycle compliance for mission-critical assets. • Proficiency in troubleshooting and maintaining network devices such as routers, switches, firewalls, and wireless access points. • Familiarity with endpoint protection, backup systems, and software patching. • Ability to support conferencing and audiovisual setups, including remote collaboration tools. • Competence in documenting technical procedures and maintaining equipment manuals.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.

You can check full entitlements at the duty station at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos.”

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Potential interview questions

Added 7 months ago - Updated 5 months ago - Source: unv.org