Fund Raising Associate (Donor Care), GS-6, Montevideo, Uruguay

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 5,803 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a future

UNICEF has been present in Uruguay since 1992. Since then, it has provided technical cooperation and financial assistance to the Government and to the society in different areas to promote the rights of children and adolescents and generate opportunities for all of them to achieve the full development of their abilities. UNICEF work is based on a cooperation program that is agreed with the government every five years. A new cooperation program between UNICEF and Uruguay's Government started in March 2021.

UNICEF provides technical assistance and advice for monitoring, supporting and promoting children's rights on the following areas within the country:

• Support policies to reduce levels of poverty affecting children with special focus on early child development.
• Prevention of non-communicable diseases on children under five.
• Improve graduation rates in upper secondary education.
• Guarantee the access of children with disabilities to inclusive education.
• Reduce the number of children and adolescents living in institutional care.
• Prevention of violence against girls and boys.
• Empower adolescents to participate in decision making processes.
• Improve alternatives to deprivation of liberty for adolescents in conflict with the law.
• Raise awareness about child rights among Uruguay's general public and the engagement of the private sector, civil society organizations (CSOs) and academic institutions in promoting, protecting and monitoring child rights.

How can you make a difference?

Strategic Office Context

The sustained growth in fundraising in Uruguay Country Office over the last years is explained by the results obtained in the Individual Giving channel with an increasing houselist of pledge donors. The high number of pledge donors requires a robust communication with them (Donor Care) in order to sustain value maximization and reputation, which are both essential to achieve revenue growth goals as stated in the Country Office’s Private Sector Plan.

Under the close supervision of the Fundraising Officer, NO-B, the Fundraising Associate (Donor Care) GS6 will contribute to Uruguay Country Office’s Fundraising Strategy by supporting the implementation and monitoring of donor care activities to ensure the retention and value maximization of existing donors.

Purpose of the Position

The Fundraising Associate (Donor Care) GS6 will assist the Fundraising division in the implementation and monitoring of donor care activities in alignment with the Country Office’s Fundraising, Communication and Advocacy strategies to get children’s and women’s issues into the public domain. A solid communication with donors plays a fundamental role for their retention and value maximization in fundraising. This position will be key to strengthen donors’ support to UNICEF's mission and objectives in the country and enhance the organization’s credibility and brand. This will ensure the consolidation of Uruguay Country Office’s fundraising presence in favor of the Country Programme needs.

Key Accountabilities and Duties & Tasks

Summary of key functions/accountabilities:

Within the delegated authority and under the given supervision of the Fundraising Officer (Individual Giving), the incumbent may be assigned the primarily, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results.

• Provide technical support to the preparation of the Donor Care plan, calendar, objectives, metrics and KPIs:

• Assists in the preparation of the Donor Care workplan and indicators.

• Assists in the establishment of activities, metrics and criteria (reporting, systems, performance evaluation, goals).

• Effective implementation of Donor Care activities, focusing on human resources aspects (such as recruitment, training, motivation) and quality of work:

• Implements the Donor Care workplan to maximize the donor’s loyalty efforts.

• Provides support to evaluate telephone, email, WhatsApp and different interactions with the donors.
• Supports in the schema and human resources needs taking into consideration the donor care goals.
• Gives clear guidance and supervises the donor care center members in terms of motivation, engagement, objectives and activities.
• Assists in defining and implementing different quality processes.
• Daily monitors and analyzes the quality of inbound and/or outbound phone calls, email, WhatsApp and different communications made by the operators.
• Assists in the establishment of the selection criteria of outsourced human resources for the Donor Care Center. Participates in the recruitment process.
• Assists in the establishment of the training and motivation schemas for outsourced
• human resources.

• Assists in the negotiation and agreements with Donor Care suppliers.

• Contribute to enhancing quality of pledge donors recruited to meet retention:

• Enhances pledge databases by monitoring its quality in terms of donor information.

• Follows-up on Saving campaigns (donors’ missed payments).
• Contributes to enhancing Donor Care services (monitor donors’ inbound calls, e-mails, WhatsApp and different communication modalities with donors).
• Monitors registering process and fulfillment of new pledge donors (sign-up, registering in DPO, fulfilment).

• Undertakes other special projects as defined by the Fundraising Officer.

• Administrative support to Donor Care activities:

• Assists in the research and evaluation of potential suppliers, especially focusing on the quality of the services provided.

• Provides assistance in preparing diverse documentation, including Terms of Reference, notes for the record and CRC submissions.

• Supports other administrative processes, ensuring compliance with UNICEF rules and regulations, while keeping the supervisor informed and advised on actions for decision making or follow up.

• Any other project assigned by the supervisor.

Qualifications of Successful Candidate:

To qualify as an advocate for every child you will have…

Experience: Minimum of six years of relevant work experience in fundraising, marketing, customer care and/or other related areas.

Education: Completion of secondary education is required. Studies at university level in marketing, communication, and/or other related fields is an asset.

Language Requirements: Fluency in Spanish is required. Working knowledge of English is required.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter.

UNICEF competencies required for this post are…

Builds and Maintains Partnerships, Demonstrates Self Awareness and Ethical Awareness, Innovates and Embraces Change, Drive to achieve impactful results, Manages ambiguity and complexity, Thinks and Acts Strategically and Works Collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

Remarks:

Click on the following item to view the complete Job Profile: URG SJP - Fundraising Associate (Donor Care) - GS6 - CLASSIFIED.pdf

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF is committed to promote the protection and safeguarding of all children.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

To be eligible for this position, candidates must reside in Uruguay. Non-Uruguayan candidates must be in possession of a valid work permit to be considered eligible for this post. Please note that General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.