Data Centre Officer (Business Analytics & CRM), NOA, Brasilia, Brazil

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results

Local fundraising operation focused in optimizing all database related activities, going from optimizing data processing, optimizing success rate of bank procession, and increasing the use of valuable donor information in order to optimize acquisition and retention. The number of individual donors as well as of suppliers (F2F Agencies, Call Centers, Online Payment Gateways, etc.) doing donor´s acquisition has increased in numbers with the subsequent growing complexity of the donation program and, therefore, the database management. The inclusion of security measures in hand with new standards and the complexity of fundraising analysis derived from new reports constantly developed by UNICEF made the database management requirements more complex and demanding. The implementation of new CRM tools such as Salesforce are part of the technological and business transformation.

How can you make a difference?

The Data Centre Officer (Business Analytics & CRM) is accountable for all data processing, database management and related activities. The main objective is to constantly optimize processes in order to maximize effectiveness of data entry, data management and increase the success rate of payment processes (debit, credit cards and via invoices, amongst new payment methods that could be explored). Apart from these operational responsibilities, the Marketing Officer (Business Analytics & CRM) will also use the database information in order to allow the team to optimize the acquisition campaigns and maximize our retention and donor value.

The Data Centre Officer identifies the information needs of the different Individual Giving fundraising channels and provides solutions that allow users to access the information in a timely and secure manner, guaranteeing the quality and veracity of the information registered there. The incumbent will be responsible for:

1. Supervision of database processes, workflows, and performance

• Act as Database Manager, running DPO/Salesforce Updates in coordination with vendor and GVA Specialist.
• Define the creation and accountabilities of system users.
• Constantly analyze the current data flows and processes and optimize them assuring that the pledges are converted to effective transactions.
• Reduce the number of manual interventions in the data administration processes in order to maximize the data accuracy.
• Perform quality checks of the information in the donor database and develop concrete actions in order to improve the data quality.
• Maximize the data quality of the donor database by increasing the level of available, crucial information and the accuracy of that data.
• Establish data flows with our external partners with a strong focus on automatization and data quality and constantly monitor the data transfers.
• In coordination with the ICT team, helps controls data security and confidentiality procedures being applied to preserve database integrity and data security of the donors´ database.
• Enhance knowledge of the overall design and operating principles related to database administration and financial business process
• Search and selection of reliable and cost-effective suppliers.
• Participate in CRC and other administrative mechanisms.
• Prepare Terms of Reference for quotations and follow up quotation process. Develop, follow up and monitor the agencies and supplier’s contracts and payments.

2. Payment processing

• With a growing active donor database, it is crucial that the payment processing is constantly monitored and optimized.
• Given the different payment options that we offer to our pledge donors, it is important these processes are being followed up with a high level of importance.
• Constantly monitor and analyze the payment processes and take the necessary actions in order to improve the success rates of the transactions
• Work closely together with the different banks, credit card companies, gateways, utility companies and other providers in order to optimize the payment flows and to reduce the response time in case of problems.
• Constantly optimize our internal flows and improve the effectiveness and the efficiency of our processes.

3. Monitoring and evaluation.

• Monitoring all data related processes and using this information in order to define the necessary measures to improve the KPI’s that are measured.
• Monitoring all payment transaction related processes and using this information in order to define the necessary measures to improve the KPI’s that are measured.
• Monitoring and evaluation the data quality in the database and defining the necessary measures in order to improve where necessary
• Audit the database at various levels to produce key metrics and detect data anomalies and propose solutions.
• Exhaustive donor database reporting system periodically updated to support timely decision making of different RM&P aspects related with donors and supporters.

4. Data mining and segmentation:

• Use data in order to understand trends regarding donor acquisition, donor retention and donor optimization.
• Define segments in order to enable the individual fundraising team to optimize their campaigns and assure a proper contact with each donor according to their status.
• Use data in order to allow the individual fundraising team to initiate new activities such as legacy giving, middle and major donor fundraising.

5. Effective leadership and supervision of the Database team:

• Provide necessary guidance and information to allow the team to accomplish the work plan.
• Provide guidance in terms of segmentation, codification, database clean up, set up and enrichment parameters.
• Ensure UNICEF Financial rules and regulations as well as completion of PAS both own and that of all staff under supervision by deadlines
• Use Vision to different administrative and financial processes.
• Control income and expenditure.

To qualify as an advocate for every child you will have…

• A university degree in one of the following fields is required: Business Analytics and Big Data, Data Analytics, Computer Science, Data Science, Information Technology Management or another relevant technical field.
• A minimum of one-year of practical professional work experience in database management, design and implementation of workflows and processes.
• Project Management experience, in the development and implementation of CRM tools, integrations via API and interface development.
• Experience of at least one year working with salesforce (marketing cloud, sales cloud.) will be considered as an asset.
• Experience in business intelligence projects related to data mining, visualization, tools and infrastructure
• SQL experience, work with gateways for payment management and collection management, project automation.
• Knowledge of database management.
• Experience in the third sector is an asset.
• Proven experience in data entry and customer service.
• Desirable experience working with agile methodologies, scrum etc.
• Proven experience in leading and supervising a team is required.

• Experience in international organization / NGO is an asset.

• Fluency in English and Portuguese is required. Knowledge of Spanish will be considered as an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.