Consultant – Conflict Resolution Officer (International P3)

Result of Service UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location The consultant would be expected to work in one of the UNRWA offices in Amman, Beirut or Jerusalem.

Expected duration 6 months

Duties and Responsibilities Under the immediate supervision of the Ombudsman for UNRWA , the Conflict Resolution Officer will be responsible for the following duties in the region:

• Assist in providing impartial, independent, and informal support to staff members and other personnel in addressing workplace concerns, including through mediation, facilitated conversations and/or group interventions.

• Explore with staff members and other related personnel their options and the different avenues open to them, taking into account the rights and obligations existing between the Organization and staff members or other personnel when required.

• Research, Identify, analyze, and interpret information for trends or patterns to identify policies, procedures and practices that cause tension or conflict and participate in analyzing the trends. Prepare and participate in presentations of analyzed data to Senior Managers.

• Participate and/or conduct presentations and workshops to increase awareness of informal resolution services as well as to enhance conflict competence and focus on skills to prevent or better manage conflict.

• Participate in regularly planned and ad hoc outreach visits to field offices to provide on-site conflict resolution services.

• Participate in drafting periodic activity reports for the Office of the Ombudsman and Mediation Services, providing analyses of systemic issues and their root causes.

• Perform other duties as assigned.

• Record gender related information and trends from internal and external source and support the strengthening of data collection, analysis and reporting on gender related matters and, where relevant, provide inputs on the drafting of communication and advocacy materials.

• Perform other duties as may be assigned by the supervisor.

  Qualifications/special skills MINIMUM QUALIFICATIONS AND EXPERIENCE

• Advanced university degree (Master's degree or equivalent degree) in conflict resolution, law, administration, management, human resources, social sciences, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. ¿ A minimum of five years of progressively responsible experience in conflict resolution, legal, managerial, human resources or related area is required, of which at least two 2 years of relevant experience at an international level outside of the candidate home country, country of residence and country of citizenship. Experience in alternate dispute resolution is desirable. Experience working with conflict resolution issues arising in field locations is desirable. Experience in conducting outreach activities is desirable. Experience in conducting research, collecting and analyzing data is desirable.

COMPETENCIES

¿ Planning and Organisation. ¿ Relating and Networking ¿ Deciding and Initiating Action

CONDITIONS OF SERVICE ¿ The duration of the consultancy is 6 months, renewable subject to satisfactory performance and availability of funds. ¿ Remuneration for this consultancy is on P3 and will depend on the qualifications and experience of the candidate. ¿ The consultant will be paid monthly. ¿ The consultant would be expected to work full-time in one of the UNRWA offices in Amman, Beirut or Jerusalem, between 0800 and 1600.

Languages Fluency in oral and written English required. Fluency in oral and written Arabic highly desirable.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.