Client Services Manager

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

This role is responsible for supporting overall account management within assigned pharmaceutical, biopharmaceutical, and device companies nationally. The ability to build relationships with both internal and external parties and manage deadlines is critical to success. This candidate will be highly organized, and possess the ability to communicate professionally and effectively both via email and in person.

Essential Job Duties

• Support Strategic Account Director in alignment of all cross functional internal teams.
• Support preparation of agenda, and lead preparation of deck for external meetings.
• Work with internal and external stakeholders to schedule meetings as needed.
• Join external calls and collect next steps and follow ups.
• Lead submission of material review, ex: internal communications, science, legal and prepare feedback to share externally.
• Review contracts for necessary annual, quarterly, and or monthly reporting/meetings. Understand elements to include and lead scheduling and internal initiation of those reports/meetings.
• Keep organized records for each account.
• Support Strategic Account Director in preparation for conferences.

Qualifications

• Bachelor’s degree or equivalent experience
• Five (5) years’ experience in project management
• Demonstrated ability to consult and interact internally across a large matrixed organization.
• Professional and formal written and verbal communication
• Some travel, including overnights.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

&nbsp

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

**At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

This position not a match with your skills?** Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities

Apply now

Added 5 days ago - Updated 6 hours ago - Source: heart.org