Client Health & Wellness Specialist

The Client Health and Wellness Specialist (HWS) plays a critical role in coordinating health care provision for Cuban/Haitian Entrant (CHE) clients and others. The HWS works directly with State and County health professionals as well as with clinicians to ensure quality preventative, curative and behavioral health care is delivered in a culturally sensitive way. The HWS guides, prepares, and empowers clients to live healthy productive lives in their new environment. The HWS is responsible for managing and documenting service provision, providing client intakes, assessments, and referrals, making appointments with clinicians, and managing critical care case services.

MAJOR RESPONSIBILITIES:

- Assist in providing comprehensive and required services to IRC clients enrolling or enrolled in domestic health screening services, behavioral health services, or medical services. - Support timely provision and coordination of medical, dental, and behavioral health services, particularly for clients with serious health conditions. - Assist clients with the selection of a primary care physician (PCP) and help schedule initial appointments once the selection has been made, ensuring each client can independently schedule their own appointments. - Assist clients in resolving barriers to accessing medical and mental health services, including transportation, language access, and financial barriers. - Oversee the coordination of medical schedules by working with clinical staff at medical facilities and a volunteer pool to ensure refugee health screenings are scheduled and coordinated with the direct service team and to troubleshoot any issues that arise. - Assist clients to resolve any issues that arise concerning billing for medical services and coordination between Medicaid or other insurance plan and health providers. - Ensure any urgent medication needs are resolved and that clients know how to fill and refill prescriptions at an accessible pharmacy. - Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of hard-copy and/or electronic files per donor funding requirements. Participate in all program meetings, staff development activities, and other duties as assigned. - Comply with all policies, procedures, and protocols of the agency, placing importance on client confidentiality. - Other duties as assigned. - Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.

KEY WORKING RELATIONSHIPS:

Position Reports to: Health & Wellness Coordinator

JOB REQUIREMENTS:

- High school diploma, required; Bachelor’s degree in social work or a related field, preferred. - At least one year of relevant experience, required; experience in public health, health promotion, or immigrant/refugee services, preferred. - Fluency in English with strong verbal and written communication skills, required. - Fluency in Spanish, French, or Haitian Creole, preferred. - US work authorization required. - Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

WORKING ENVIRONMENT:

- A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - Position hours are Monday-Friday, 9:00am-5:00pm. - May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

#LI-Onsite

Qualifications Update