Client Benefits Specialist

The Client Benefits Specialist will provide services to clients including Cuban/Haitian Entrants (CHEs) and conduct activities related to Refugee Cash Assistance (RCA) programs, funded by the Kentucky Office for Refugees (KOR), and other public benefits for which clients are eligible, funded by the KY Department for Community Based Services (DCBS). The person in this role will represent the IRC and collaborate and coordinate closely with KOR, DCBS, other implementing agencies, local stakeholders and service providers.

MAJOR RESPONSIBILITIES:

Client Services

- Provide comprehensive and required services to IRC clients enrolling and enrolled in Refugee Cash Assistance (RCA) and other public benefits. - Review benefit applications for accuracy and make eligibility determinations, ensuring non-duplication of services. - Prepare all enrollment documents and conduct enrollment meetings, ensuring clients understand their rights and responsibilities. - Conduct monthly redetermination meetings, to track and plan participation in employment services for the purpose of determining continued eligibility. - Prepare the enrollment package on behalf of IRC clients. - Prepare and disseminate case closure documentation according to policies. - Maintain meticulous documentation and ensure that all deliverables are submitted to KOR and DCBS on time and in compliance with the policies and procedures. - Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area. - Support benefits enrollment for other programs as directed by the Resettlement Manager.

Coordination

- Attend all KOR-scheduled meetings to coordinate with key stakeholders, Quarterly Forums, training events and collaboration meetings. - Actively engage with KOR, DCBS, and other stakeholders to develop policy and processes, identify ways to improve programs and provide feedback. - Communicate resettlement trends, including spikes in scheduled arrivals, to KOR, DCBS, and other providers on a regular basis. - Remain current on topics and the context in which RCA benefits are processed, accessed and used, including the Code of Federal Regulations that relate to each of the benefits available through the Kentucky CMA Benefits Program. - Other related duties as assigned.

KEY WORKING RELATIONSHIPS:

Position Reports to: Benefits Coordinator; works closely with the Finance Manager

JOB REQUIREMENTS:

- High school diploma, required; Bachelor’s degree in social work or a related field, preferred. - Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. - Fluency in English with strong verbal and written communication skills, required. - Fluency in Spanish, French, or Haitian Creole, preferred. - US work authorization required. - Working knowledge of public assistance programs in Kentucky, preferred. - Working knowledge of financial management and grant compliance, preferred. - Ability to document interactions and services provided accurately and efficiently. - Effective time management skills and ability to focus and work productively in a fast-paced environment. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

WORKING ENVIRONMENT:

- A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - Position hours are Monday-Friday, 9:00am-5:00pm. - May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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