CFA 004/2026 HR Associate (Foundation Data)

Human Resources

Overview

Administer Areas of Responsibility in HR, manage workflows, and support HCM activities.

You have:

• High School diploma with six (6) years of relevant professional experience or Bachelor’s degree in Business or Public Administration, Human Resources Management, Finance or Accounting, Information Systems and Technology, or any Social Sciences field with four (4) years of relevant professional experience.
• Experience in Human Resource Management ERP, including troubleshooting issues.
• Good knowledge of Human Resources management, policies and procedures and interdependencies of business flows.
• Strong working knowledge of relevant Microsoft applications; experience in AI and Power BI is an advantage.
• Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups.
• Strong customer service orientation focused on results for clients.
• Ability to explain technical processes in user-friendly language to non-technical staff and end-users.
• Organizational skills; experience in issue-tracking system is an advantage.
• Problem-solving skills and creative thinking.
• Proven ability to manage user testing.

Under the direct supervision of the HR Officer (ERP Solutions), the successful candidate is responsible for administering the Areas of Responsibility (AOR), which serve as the basis for assigning Human Resources roles. The successful candidate ensures the effective management of AOR by applying—and, where necessary, establishing—clear assignment criteria that reflect the logic of tasks, accountability, and the applicable level of responsibility. The successful candidate also maintains the mapping of responsibilities, taking into account workflows and ownership, in order to prevent task leakage and enhance operational efficiency.

In addition, the successful candidate supports other activities within the Human Capital Management (HCM) module, as required, and provides guidance and troubleshooting assistance to resolve issues related to Foundation Tables processes.

Qualifications

EDUCATION

• High School diploma with six (6) years of relevant professional experience; or
• Bachelor’s degree in Business or Public Administration, Human Resources Management, Finance or Accounting, Information Systems and Technology, or any Social Sciences field from an accredited academic institution with four (4) years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in Human Resource Management ERP, including troubleshooting issues.
• Good knowledge of Human Resources management, policies and procedures and interdependencies of business flows.
• Strong working knowledge of relevant Microsoft applications; experience in AI and Power BI is an advantage.

SKILLS

• Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group, including supervisors, managers, and end-users.
• Strong customer service orientation; focused on result for the clients.
• Responds positively to feedback.
• Ability to explain technical processes in a user-friendly language to non-technical staff and end-users.
• Organizational skills; experience in issue-tracking system is an advantage.
• Problem-solving skills and creative thinking.
• Proven ability to manage user testing.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

Responsibilities

1. Create a "living" document for the Areas of Responsibilities that list all jobs mapped to the key responsibilities and their necessary access through the AORs.
2. Receive and process requests to grant accesses via Risk Management in Wave (for regional and country offices) or via ACR template (for HQ and GSSC), working very closely with PCST to avoid duplication of tasks, especially for those requests with worldwide scope.
3. Regularly review roles to align with changing organizational strategies and needs.
4. Support modifications of approval workflows (personnel actions) or journeys (onboarding, cross boarding, SLWOP, offboarding) in the system.
5. Maintain active communication with MHRO units and HR Focal in Regional and Country Offices to identify user changes or enhancements as needed.
6. Participate in user trainings, providing technical support and delivering sessions as appropriate.
7. Maintain a clear and accessible inventory of supporting documentation showing the request processed, approvals and exceptions.
8. Serve as a back-up to the National HR Officers in processing updates in the Foundation Tables from data coming from ICSC, UNDP and One HR, to support HR Operations.
9. Support with testing of changes and information related to compensation and benefits (Post adjustment, R&R, Hardship, etc) in the Foundation tables and other technical resources before deployment to production.
10. Maintain the tables in the intranet showing the benefits such as (Post adjustment, R&R, Hardship, etc) on a monthly basis.
11. Troubleshoot end-user issues and provide superuser support for ERP system users.
12. Provide inputs to improve business processes, value-added reports, and data quality.
13. Perform such other duties as may be assigned.

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Potential interview questions

Added 2 months ago - Updated 2 months ago - Source: iom.int