Caseworker

Support Afghan P2 visa referral processing effectively

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IRC - The International Rescue Committee

Open positions at IRC

New York (United States of America)

Human Resources

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Overview

Support Afghan P2 visa referral processing effectively

You have:

HR or equivalent experience preferred
High attention to detail and excellent judgment
Ability to work quickly and respond to urgent issues in a timely manner
Strong analytic problem-solving skills
Exceptional discretion and understanding of the need for confidentiality

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Details

Job Description

The Caseworker, Afghan P2 Program is responsible for supporting the work of the Liaison Office for Afghan Staff, with a primary focus on processing Priority Two (P2) visa referrals to the US government on behalf of current and former eligible IRC staff. Success in this role requires attention to detail and the ability to work independently while escalating appropriate cases to the Operations Lead, Afghan P2 Program for review. The Caseworker may also be called upon to support other efforts undertaken by the Liaison Office, including participating in technology solution sessions, strategic discussions, goal setting, and regular review of various milestone attainment as set out in the roadmap over a several-month period.

Responsibilities

· Ensure accurate review and preparation of P2 referral packets for current and former IRC Afghan staff.

· Conduct HR file research, collaborate with the case management team and escalate complex cases to Operations Lead for review.

· Enter case information in Zendesk, the designated database for P2 application processing.

· Communicate with P2 referral applicants via Zendesk as directed.

· Provide regular feedback and inputs on overall process improvement to align with organizational goals or updated US Government guidelines.

Duration

Minimum one month with option to extend to two months.

Requirements

· HR or equivalent experience preferred

· High attention to detail and excellent judgment

· Ability to work quickly and respond to urgent issues in a timely manner

· Strong analytic problem-solving skills

· Exceptional discretion and understanding of the need for confidentiality

Position Reports to****: Operations Lead, Afghan P2 Program.

This is a remote work assignment that will require participation in regular check in and ad hoc Teams meetings with the P2 team.

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Qualifications

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Potential interview questions

Can you describe a time when you had to handle sensitive information?	This assesses your discretion and understanding of confidentiality requirements.	Provide a specific example showcasing your ability to handle sensitive information appropriately.
How do you prioritize tasks when dealing with tight deadlines?	This evaluates your organizational skills and your ability to work under pressure.	Pro members can see the explanation.
Describe a situation where you had to solve a complex problem. What was your approach?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about a time when you had to collaborate with a team to achieve a goal.	Pro members can see the explanation.	Pro members can see the explanation.
What steps do you take to ensure accuracy in your work?	Pro members can see the explanation.	Pro members can see the explanation.