Business Support Assistant (Communications) - Roster

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The National Zero Hunger Strategic Review (NSR) recommendation has stimulated the necessary partnerships to achieve SDG 2, fostering coordination among the Government of Armenia, donor community, beneficiaries, United Nations agencies, civil society, private sector and the Diaspora. WFP Armenia will pursue strategic partnerships, communication and external advocacy efforts with national and international stakeholders aiming to achieve full implementation of its five-years Country Strategic Plan (CSP) for 2019-2024.

Recognizing the important role that social media platform, and individuals within them, play in sharing information across the globe, and based on WFP’s efforts to raise visibility on the organization, WFP Armenia is to strengthen its social media presence. This work also includes launching the fundraising platforms of various social media outlets to engage with individuals, the Armenian Diaspora, WFP partners, media as well as targeted population groups. Initially WFP Armenia will seek to raise awareness around tow portfolios, namely Nutrition and Food Value Chain activities, also capitalizing on framing already existing material arounds WFP’s school feeding support.

The WFP Armenia office will aim to apply communication and individual fundraising strategies that encourage followers to engage with WFP and create a sense of community that calls for individuals to join WFP in its fight against food insecurity and malnutrition globally and in Armenia. Through the daily management and production of communication activities, the Business Support Assistant (Social media specialist) and team will produce appeals, visual content, success stories and engage in one-to-one communication with users.

Under the overall guidance of the Country Director, the Business Support Assistant (communication assistant) will report directly to the Communications Officer.

KEY ACCOUNTABILITIES (not all-inclusive)

Creation and sharing of communication material

Creation of pictures, videos, stories and digital infographics on and for WFP Armenia activities with the support of Communications Officer;

Identify engaging content which audience might be interested in and organize interviews with different target groups to develop stories and share with external stakeholders and partners.

Creation of regular posts for Twitter and FB in English and Armenian, and possibly in a third language to target international audiences;

Regularly update the WFP global website, as well as feeding with news and publications issued by the country office.

Offer support to all teams if needed in designing and editing materials for a range of audiences and contexts, including reports, case studies, etc.

Liaise with graphic designers and printing houses to develop and produce materials.

Identification of target groups and key social media’s stakeholders

Support the Communications Officer in identifying selected groups of individuals on Twitter and WFP global FB page, as well as influencers and key stakeholders to raise the work of WFP and engage with them on social media platforms and suggest targeted messaging to the various groups.

Creation of appeals using social media platforms:

Take part in exploring opportunities of using new and upcoming social media platforms for outreach and WFP awareness generation;

Thank you posts to enhance donor visibility.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. University degree in Journalism, Marketing, Communication, Digital Graphic Design or other relevant field is desired.

Experience: Has at least 3 years of experience in producing communication activities, managing communication platforms, creating digital content and reaching out to a wide range of different stakeholders nationally and internationally; Has experience in producing tailored products, managing and using social media platforms for communication activities; Has experinece in designining thematic infopgraphics using professional digital design tools and platforms. Is knowledgeable on how to create and use relevant tools and softwares to edit photos, videos and produce stories. Background experience in corresponding and journalism is an advantage.

Knowledge & Skills: Strong written and oral communication skills in Armenian and English adapted to communication content; Advanced knowledge of social media and tools to produce infographics, photos and video-editing; Creative problem-solver overcoming challenges with an eye for doing great design; Ability to communicate clearly and effectively with colleagues from different units to content on operational/programatic activities, as well as to build successful long-lasting relationships with donors; Self-motivated and enthusiastic type of personality comfortable working in a dynamic and collaborative team environment; Excellent time management skills, including ability to deliver multiple tasks and respond rapidly to emerging and new events; Excellence in all MS Office Applications, CANVA, graphic design, photos and video editing software (Adobe creative cloud).

Language: Fluency (level C) in English and Armenian languages; Intermediate knowledge (level B) of Russian or French language is highly desirable.

JOB PURPOSE

To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

TERMS AND CONDITIONS

Contract Duration: 6 months with possibility to extend.

Applications must be submitted online through WFP e-Recruitment System.

Internal WFP staff can access the VA through the internal WFP CAREER page via the link: http://newgo.wfp.org/services/e-recruitment

Make sure that you answer all mandatory questions accurately and to upload your updated CV in English.

Only short-listed candidates will be contacted.

The successful candidate will have to be vaccinated against the COVID-19 to be able to perform his/her duties. The UN strongly recommends UN personnel, and their dependents receive a COVID-19 vaccine that has been approved by WHO.

Female applicants and individuals with disabilities are especially encouraged to apply.

DEADLINE FOR APPLICATIONS

Interested candidates are invited to submit their application not later than Monday, 16 September 2022.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.