Business Support Assistant (Communications) - Roster

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Career Opportunities: Business Support Assistant (Communications) | SC-4 | Yerevan, Armenia | Roster

🚩 Vacancy Announcement n°: 832249

📢 Job Title: Business Support Assistant (Communications)

📌Type of Contract: Service Contract

➡️ Unit / Division: Communications / WFP Armenia

📍 Duty Station: Yerevan, Armenia.

➡️ Duration: Roster

⏰ Closing date: Wednesday, 10 April, 2024.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

To learn more about WFP, visit our website and follow us on social media to keep up with our latest news: LinkedIn, Instagram, Twitter.

Why work with us?

The National Zero Hunger Strategic Review (NSR) recommendation has stimulated the necessary partnerships to achieve SDG 2, fostering coordination among the Government of Armenia, donor community, beneficiaries, United Nations agencies, civil society, private sector, and the Diaspora. WFP Armenia will pursue strategic partnerships, communication and external advocacy efforts with national and international stakeholders aiming to achieve full implementation of its five-year Country Strategic Plan (CSP) for 2019-2025.

Recognizing the important role that social media platform, and individuals within them, play in sharing information across the globe, and based on WFP’s efforts to raise visibility on the organization, WFP Armenia is to strengthen its social media presence. This work also includes launching the fundraising platforms of various social media outlets to engage with individuals, the Armenian Diaspora, WFP partners, media as well as targeted population groups. Initially, WFP Armenia will seek to raise awareness around all its programmatic portfolios, from social behavior change, food value chain, water, energy food security nexus, transformative school feeding, climate adaptation and mitigation, social protection, and emergency response and preparedness.

The WFP Armenia office will aim to apply communication and individual fundraising strategies that encourage followers to engage with WFP and create a sense of community that calls for individuals to join WFP in its fight against food insecurity and malnutrition globally and in Armenia. Through the daily management and production of communication activities, the Business Support Assistant (Social media specialist) and team will produce appeals, visual content, and success stories and engage in one-to-one communication with users. WFP uses a wide range of social media platforms and engagement strategies. The team is looking for creative, collaborative, outside-the-box thinkers, to work with the WFP team.

➡️ Meaningful and impactful careers: Our day-to-day work makes a difference in the lives of the people we serve

➡️ Continuous learning and training: We provide learning tools for our staff to continually develop their careers

➡️ Multicultural and stimulating work environment: We encourage gender and cultural diversity to make our teams stronger Join us to make a difference in Armenia, watch this video to know more about us!!

To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

How can you make a difference?

In this position, you will have to:

  • Creation and sharing of communication material Creation of pictures, videos, stories and digital infographics on and for WFP Armenia activities with the support of Communications Officer; Identify engaging content which audience might be interested in and organize interviews with different target groups to develop stories and share with external stakeholders and partners. Creation of regular posts for Twitter and FB in English and Armenian, and possibly in a third language to target international audiences; Regularly update the WFP global website, as well as feeding with news and publications issued by the country office. Offer support to all teams if needed in designing, editing, translating materials for a range of audiences and contexts, including reports, case studies, etc. Liaise with graphic designers and printing houses to develop and produce materials.
  • Identification of target groups and key social media’s stakeholders Support the Communications Officer in identifying selected groups of individuals on Twitter and WFP global FB page, as well as influencers and key stakeholders to raise the work of WFP and engage with them on social media platforms and suggest targeted messaging to the various groups.
  • Creation of appeals using social media platforms: Take part in exploring opportunities of using new and upcoming social media platforms for outreach and WFP awareness generation. Thank you posts to enhance donor visibility.

To join us in saving lives, changing lives, you will need to have...

Education: Completion of secondary school education. University degree in Journalism, Marketing, Communication, Digital Graphic Design or other relevant field is desired.

Experience: Has at least 4 years of experience in producing communication activities, managing communication platforms, creating digital content and reaching out to a wide range of different stakeholders nationally and internationally; Has experience in producing tailored products, managing and using social media platforms for communication activities; Has experinece in designining thematic infopgraphics using professional digital design tools and platforms. Is knowledgeable on how to create and use relevant tools and softwares to edit photos, videos and produce stories. Background experience in corresponding and journalism is an advantage.

Knowledge & Skills: Strong written and oral communication skills in Armenian and English adapted to communication content; Advanced knowledge of social media and tools to produce infographics, photos and video-editing; Creative problem-solver overcoming challenges with an eye for doing great design; Ability to communicate clearly and effectively with colleagues from different units to content on operational/programatic activities, as well as to build successful long-lasting relationships with donors; Self-motivated and enthusiastic type of personality comfortable working in a dynamic and collaborative team environment; Excellent time management skills, including ability to deliver multiple tasks and respond rapidly to emerging and new events; Excellence in all MS Office Applications, CANVA, graphic design, photos and video editing software (Adobe creative cloud).

Language: Fluency (level C) in English and Armenian languages; Intermediate knowledge (level B) of Russian or French language is highly desirable.

Before you apply

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting an inclusive work environment in which diversity is valued and where no form of discrimination is tolerated. We aim to achieve parity in our teams in Armenia.Qualified female applicants and individuals with disabilities are especially encouraged to apply. CV and cover letter must be submitted in the English language.

Applications must be submitted online through the WFP e-Recruitment System:

Only short-listed candidates will be contacted.

Note: the position is open to Armenian nationals and individuals eligible to live and work in Armenia.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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