Business Analyst (CBT and in-kind)

JOB TITLE: Business Analyst, Cash Services

TYPE OF CONTRACT: Consultancy

UNIT/DIVISION: CBT Programme

DUTY STATION (City, Country): Rome, Italy or Munich, Germany

DURATION: 11 months (renewable based on performance and needs)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day, WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable, particularly women and children, are able to meet their food and other essential needs.

To reach people in need, WFP and partners often need to register, verify and enrol people into assistance programmes. WFP is careful about the amount of information that it requests from people and wants to make sure that all personal information that is collected by WFP and partners is managed securely and responsibly. WFP needs assurance that the right people are selected for assistance and receive the entitlements. Therefore, WFP country offices need the capabilities to securely collect information, verify beneficiaries and manage the enrolment and delivery processes in line with corporate standards and best practices.

The Cash-Based Transfer (CBT) Division in HQ has been tasked with leading on WFP’s corporate systems and services for identity management for WFP’s in-kind and CBT programmes. CBT intends to support WFP Country Offices and partners to perform secure, timely and effective registrations, verifications, enrolments and delivery of entitlements. In some cases, the support to Country Offices and partners will be done through a service-model with clearly defined and agreed deliverables, transparent costs, and overall excellent service provision.

CBT is therefore recruiting a Business Analyst to review business processes, capabilities and requirements and feed into the development of corporate systems and the running of business services for CBT and in-kind programmes.

Job Purpose:

Develop and document business requirements in close collaboration with field and operational staff. Perform high-level country office assessments and business process mapping to identify current gaps and needs. Feed into the prioritisation and development of features in corporate solutions in collaboration with relevant stakeholders. Perform user acceptance testing of corporate solutions to ensure that they meet business needs. Ensure overall excellent service provision, end-user, and client satisfaction (COs and beneficiaries). Maintain an updated stocktaking of corporate needs and capabilities and gaps related to registration, verification, enrolments and the delivery of CBT and in-kind assistance, and explore new use cases and technologies that add value to WFP’s operations.

RESPONSIBILITIES:

1. Draft high-level business requirements and designs of business processes for registration, verification, enrolments and assistance delivery, following a Human-Centered Design (HCD) approach.
2. Work closely with WFP’s subject matter experts, country teams and technical teams to help drive the development, integration and prioritisation of corporate solution features.
3. Organize product demos, answer general service questions, and actively engage with interested Country Offices and relevant stakeholders.
4. Support COs with the design and setup of digital roadmaps for operational systems and help troubleshoot any issues during the rollout of corporate solutions and services.
5. Perform end-user testing to ensure solution consistency and excellent user experience.
6. Ensure an updated stocktaking of corporate capabilities and gaps related to registration, verification and enrolments.
7. Explore new approaches and innovations for running the business.
8. Deploy on mission, provide field support and deliver trainings as needed.

DELIVERABLES:

By the end of the contract the resource will have:

1. Demonstrated proficiency in drafting business requirements and designs of business processes for registration, verification, enrolments and assistance delivery.
2. Developed product roadmaps for key operational systems.
3. Supported COs with the design and setup of digital roadmaps for operational systems.
4. Mapped current business capabilities and gaps.
5. Explored new or enhanced approaches to doing business (as needed).
6. Deployed on mission, if required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University Degree or Advanced University Degree in international relations, political or economic science, business administration, computer and information systems or other relevant academic areas.

Experience:

At least 3 years of relevant progressive work experience in humanitarian or private sector. Experience with designing and implementing humanitarian in-kind or cash programmes is valued.

Knowledge & Skills:

Microsoft Office, data collection tools, ETL/ELT tools, database technologies, field applications and project management methodologies are relevant. Experience and ability to effectively engage and coordinate across a variety of stakeholders. Knowledge of the Agile SCRUM methodology is desirable.

Languages:

Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.