Auxiliar MEAL PQR
Asist the feedback system for monitoring and evaluation.
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Overview
Asist the feedback system for monitoring and evaluation.
You have:
- Técnico, tecnólogo o estudiantes universitarios de últimos semestres en áreas de conocimiento relacionadas con administración empresarial, economía, educación, humanidades, ciencias sociales, labor social, derechos humanos y campos relacionados.
- Experiencia laboral de 6 meses a 1 año en funciones relacionadas con el cargo, preferiblemente en una ONG y/o áreas de atención al cliente (deseable).
- Comprensión de los principios humanitarios y la programación de apoyo a las poblaciones con necesidades humanitarias.
- Conocimiento básico de plataformas de gestión de información (CRM).
- Habilidades intermedias en Excel y básicas en Power BI.
- Experiencia en el desarrollo de recolección y análisis de datos y presentación de informes.
- Preferiblemente cuente con conocimientos en primeros auxilios psicológicos, política PEAS y tolerancia cero y salvaguardia.
- Fuertes habilidades de comunicación oral y escrita.
- Excelentes competencias interpersonales y de trabajo en equipo.
- Fácil adaptación para trabajar cómodamente en un entorno multicultural, flexible y capaz de manejar adecuadamente el trabajo asignado.
Potential interview questions
| Describe your experience working in customer service within a humanitarian context. | The interviewer wants to assess your practical exposure in customer service roles, especially in crisis situations. | Highlight specific experiences that demonstrate your ability to handle customer inquiries and feedback. |
| How would you handle a complaint from a client regarding services provided by IRC? | This question evaluates your problem-solving and conflict resolution skills. | Pro members can see the explanation. |
| Can you explain the importance of feedback mechanisms in humanitarian work? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies would you use to ensure effective communication with clients from diverse backgrounds? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a time when you had to work under pressure. How did you manage? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you understand by humanitarian principles and how would you apply them in this role? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you took the initiative to improve a process or service. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure the confidentiality of client information when managing feedback? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 10 months ago
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Updated 10 months ago
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Source:
rescue.org
