Associate Operational Data Management Officer

Volunteering Finance & Economy IT & Telecom

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR be-comes a trusted leader on data and information related to refugees and other persons of con-cern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed de-cision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including persons of concern. An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operation, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels. Operational data includes the following: population and demographic statistics, case man-agement information, assessment results, situational analysis, protection incidents, vulnerabil-ity and risks, and programme response plans, delivery and implementation. It will be both sec-toral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems, sectoral monitoring systems, protection and programme monitoring sys-tems, biometrics and identity management systems, case management systems and other data management approaches such as profiling and household surveys that manage the types of data defined above.
The Associate Operational Data Management Officer (AODMO) supports the operational data systems and activities that fall under the responsibility of the respective country, regional or global entities. S/He functions under the supervision of the DIMA Coordinator/Senior Infor-mation Management Officer /Senior Registration and Identity Management Officer /Operational Data Management Officer or as delegated. The AODMO liaises closely with the relevant technical units at the country, region or headquarters level for technical guidance on data and application management. The AODMO is closely collaborating with the headquarters technical division responsible for information systems and technology to ensure that global standards relating to operational data systems, including systems that process personal data of the persons of concern, meet the UNHCR global standards, including data security. The Associate Operational Data Management Officer supports data-related activities conduct-ed in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners, in line with agreed standards and objectives. S/he also supports and implements provision of user access to systems and applications in accordance with data protection pro-tocols. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems.

Under the direct supervision of UNHCR Representative , the UN Volunteer will undertake the following tasks:

• Manage the use, maintenance and technical support of core operational data applications, including systems that manage refugee registration and identity management, including overseeing the quality of data collection and ensuring consistency with standards and guidelines.
• Perform database administrator functions in relation to local field server machines that contain operational data, and refugee and other persons of concern data.
• Respond and manage user access permissions for UNHCR staff, local government and NGO partners to global applications in accordance with the policies and standards, including the Data Protection Policy and regional or local country data protection protocols.
• Assist in designing and developing standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners.
• Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to UNHCR core applications on persons of concern data and other operational data systems, in consultation with headquarters, external developers and support teams.
• Contribute to the capacity building and guidance of technical users and administrators.
• Monitor user management and conduct regular clean-up of user accounts and access permissions in accordance with relevant guidance and procedures of the applications and systems under his/her responsibility.
• Monitor device and user management within local client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss.
• Analyse and respond to user requests and queries, including compilation and assessment of applications enhancements and change requests.
• Assist with data quality assessment, data clean-up and data mapping from legacy or external database systems to the applications, as required.
• Conduct data collection audits as required.
• Conduct field testing of new functionalities within respective applications, as required.
• Support the design and strengthening of operational reports and statistics, including provision of training and user guidance.
• Support discussions and definitions of business requirements for interoperability of local tools and applications within the core applications, in consultation with business owners and relevant governance structures.
• Keep apprised of evolving technology and new business needs to support operational data management systems, including registration, identity and population data management in the country operations;
• Provide business analysis for operational needs.
• Perform other related duties as required.

Accountability Building Trust Client Orientation Communication Commitment to Continuous Learning Empowering Others Technological Awareness Working in Teams

• Excellent computer skills, particularly in data management. Technical expertise in registra-tion, operational data management and individual case management. Knowledge of SQL or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures
• Previous experience in registration or individual case management, including use of UNHCR proGres and/or BIMS software. Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Côte d’Ivoire is a country that spans equatorial sub-tropical environments and the beginning of the Sahara in the north. Abidjan, San-Pedro and Tabou and the entire west axis of the country were mostly affected by the post-election crisis. Despite the 9 years of sporadic conflict, there is reasonably good infrastructure, such as, running water, electricity, sanitation and housing, roads and transport networks. In compliance with security risks mitigation measures, UN Volunteers familiarize themselves with security guidelines and situation upon arrival in the country. In line with the IUNV Programme Management framework, the UNV Field Unit hosted at UNDP-Country Office will assist UN Volunteers to attend an in-depth security briefing. The UNV Field Unit will book a temporary accommodation for the first two nights at UN Volunteer expenses which can be extended or not at UN Volunteer discretion until getting a permanent accommodation, which is the entire responsibility of the UNV. Alternatively, UN Volunteer could co-rent and share private accommodation which must comply with the UN Minimum Residential Security Standards (RSM). UN Volunteers should be aware they are exposed to several tropical diseases. Yellow fever vaccination is compulsory to enter in Côte d’Ivoire, in addition to COVID-19 vaccination or a 72 hours-or less COVID-19 PSR test. Other mandatory vaccinations include Hepatitis A, B, tetanus, which are available at UN Medical Service in Abidjan for free. Malaria: Prophylaxis is recommended for all part of the country. Prophylaxis is available at UN Medical Service as well as in pharmacies. All UN staff members, including UN Volunteers, have a 24 hours access to a Medical Service clinic. Moreover, in Abidjan there are hospitals and clinics cleared by UN Medical Service. Côte d’Ivoire is hot and humid; Abidjan has relatively high temperatures (25 – 35 degrees celcius) and high humidity can have an impact on field working conditions. It is therefore advised to bring light clothing. The country has significant number of Muslims and Christians, with the former concentrated but not exclusively residing in the North of the country and places of worship exist in all duty stations. Expatriates based in the West of the country enjoy a large international community and make use of tourist attractions such as waterfalls and other on weekends. Telephone networks, 4G connectivity and optic fiber mainly supplied by Orange CI, MTN CI, and MOOV Africa are reliably working in Abidjan and major cities. Downgrade to 3G and/or absence of optic fiber may be experienced in remote areas. SIM cards are available at the airport or in shopping centers.

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Added 5 months ago - Updated 6 hours ago - Source: unv.org