Workforce Outreach Specialist

Job Description

Job Overview: The Workforce Outreach Specialist is responsible for outreach for workforce development programs, specifically those that assist refugee and immigrant clients in moving beyond entry-level jobs and gaining employment in their professional fields. Specifically, this position works within a team to engage, inform, and enroll the refugee and immigrant community in career development services offered at IRC Sacramento including career coaching, goal setting, job search assistance, soft-skills trainings, enrollment in post-secondary and certification programs, and coordinating additional services tailored to individual client needs.

Major Responsibilities:

Outreach

· Conduct outreach within the refugee and immigrant communities for the recruitment of eligible participants skilled in specific sectors for workforce development programs

· Coordinate with internal IRC programs to highlight the value of the program and screen referrals

· Plan and attend external outreach opportunities such as local resource centers and community events to spread essential career program information to the community

· Establish partnerships with other community-based organizations and provide regular presentations to ensure a healthy flow of client referrals

· Co-locate at locations across the community as needed to work with walk-in clients and referrals

Assessment and Enrollment

· Conduct a thorough and equal assessment of applicants in conjunction with the staff in refugee career pathways and youth programs

· Establish and refine workflows to ensure client assessments and case management is properly handed off to the correct Workforce Development contact point

· Complete intake and enrollment administration and case noting

· Enroll clients in technical training and community college as needed

Service Documentation

· Use internal databases as assigned to track client services, outcomes, and metrics

· Engage with and, as necessary, develop supportive tracking systems for auxiliary information

· Comply with all financial and budget-related mechanisms and processes

Other Responsibilities

· Participate in all program meetings, staff development activities, and fully engage as a member of the team

· Comply with all policies, procedures and protocols of the agency

· Other related duties as assigned

Job Requirements:

Education:

· Undergraduate degree; ideally in Social Work or an equivalent field of study; comparable related work experience may be substituted.

Work Experience:

· At least 2 years’ experience client community engagement or outreach strongly preferred

· At least 2 years’ experience demonstrating the ability to communicate well with people of varied backgrounds required

· At least 2 years’ experience working in employment and workforce programs a plus

Demonstrated Skills and Competencies:

· Proficiency in a refugee language such as Dari, Farsi, Pashto, or Arabic, strongly preferred

· Ability to effectively set service expectations and coach clients towards shared goals

· Excellent written and verbal communication skills, including public speaking and presentation creation

· Strong interpersonal skills for effective networking and influence. Proven ability to foster and manage client and employer relationships

· Proven ability to take initiative, creatively problem solve and collaborate in a fast-paced work environment

· Demonstrated experience in system development, case management, and/or sales and marketing

· Excellent organizational skills with the ability to track and follow up on dynamic information

· Ability to work efficiently across a team to reach specific measured outcomes

· Experience using data and fiscal tracking systems preferred

· Proficiency in Microsoft Office Suite required

· Flexible availability necessary

Working Environment: Standard office environment

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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