Volunteer and Intern Specialist
The Volunteer & Intern Specialist (VIS) will work in coordination with the Community Engagement team to provide volunteer, intern and mentor support to Sacramento office programs. The VIS will recruit, screen, onboard, orient, train, and supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; manage volunteer information in the central database system, Salesforce; and plan and coordinate match-generating strategies. The VIS will develop and/or disseminate trauma-informed training materials to best prepare volunteers, interns, and others for their work with refugees, asylees and survivors of human trafficking. In coordination with the Community Engagement team, the VIS will develop new relationships with community organizations, colleges and universities, and faith-based organizations, coordinate and track volunteer and intern activities, and ensure volunteers are well-prepared and following IRC standards and guidelines. The IRC relies on volunteers to provide critical support to clients. Through interns, volunteers and mentors donating time, this position will be integral to provide critical support to individuals and families served by the IRC in Sacramento.
Responsibilities may include, but are not limited to:
- Liaise actively with program managers and other staff members on intern and volunteer opportunities for their respective programs, including developing service descriptions and supporting staff as supervisors of volunteers; - In coordination with the Community Engagement team, design new volunteer or intern opportunities to meet changing needs, write and post descriptions, create training materials and curriculum for successful onboarding and support of new positions; - Maintain active volunteer and intern recruitment postings across platforms including but not limited to: Rescue.org, Volunteer Match, Just Serve, Cornerstone, and Handshake. - Identify and network outreach opportunities to enhance recruitment including but not limited to tabling at career fairs, speaking to service learning courses, and presenting to organizations/partners. - Recruit, screen, vet, onboard, orient, train, and support interns, volunteers and professional mentors, ensuring staff who express needs receive quality support; - Serve as a point person for volunteers and interns, answering questions and providing support such as accessing Salesforce to log hours by the end of each month and troubleshooting volunteer engagement challenges; - Manage volunteer hours and donations tracking through Salesforce; - Manage volunteer records and ensure volunteer compliance with IRC standards; - Report on volunteer hours monthly and work with volunteers and interns who are not integrating into Salesforce to log hours by the end of each month. - Assist with the development, facilitation, tracking, and reporting of match-generating volunteer opportunities to leverage community interest; - Facilitate monthly meetings with intern cohorts including professional development training; - Plan and host quarterly volunteer appreciation events; - Support community engagement events, as needed; - Comply with all policies, procedures and protocols of the agency; - Participate in IRC Communities of Practice, staff meetings, staff development activities, and fully engage as a member of the Community Engagement team; - Other related duties as assigned.
Key Working Relationships:
Position Reports to: Community Engagement Manager Position directly supervises: Volunteers and Interns Other Internal and/or external contacts:
- Internal: Sacramento staff - External******: Donors, schools and universities, community groups, faith-based organizations (FBOs), ethnic community-based organizations (ECBOs)and other external parties
- BA/BS degree preferred, preferably with an emphasis in communication, volunteer and non-profit management, human resources, or relevant field of study.
- Related work experience in volunteer coordination, non-profit work, management, development, engaging communities, outreach, communications, human resources, or related field. We are particularly interested in candidates who are comfortable speaking in public and in training groups. Program coordination/management in humanitarian relief, public service, or another not-for-profit environment a plus.
Demonstrated Skills and Competencies:
- Excellent interpersonal communication skills; ability to develop and maintain long term partnerships with donors, vendors, community organizations and other stakeholders; - Demonstrated success working and communicating effectively in a multi-cultural environment; - Experience developing and providing orientations and trainings; - Experience implementing effective outreach and marketing strategies and leveraging community support; - Self- starter with excellent problem-solving skills and demonstrated success in developing and managing multiple projects and activities; - Strong writing and communication skills including experience working in and developing teams; - Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time and meet deadlines; - Proven ability to contribute both independently and as a key team member; - Proficient in Microsoft Office including outlook, word, publisher and excel; - Proven ability to work within multiple online platforms, including Salesforce, CRMs, Google Drive, and Facebook.
- Excellent written and spoken English.
Certificates or Licenses:
- Reliable transportation with proof of valid driver’s license, insurance and clean driving record is required for the role.
- Standard hybrid office environment (this is not a fully remote position). As part of the Community Engagement team, in-kind donation distribution may be required when covering for Community Engagement team members. Some weekends and evenings may be required.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.