Website and Communications Officer, P3

This opening expired 1 month ago.

UNRC - UN Resident Coordinator System

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Application deadline 1 month ago: Wednesday 12 Apr 2023 at 23:59 UTC

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This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.


The salary for this job should be between 134,741 USD and 176,433 USD.

Salary for a P-3 contract in New York

The international rate of 74,649 USD, with an additional 80.5% (post adjustment) at this the location, applies. Please note that depending on the location, a higher post adjustment might still result in a lower purchasing power.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

More about P-3 contracts and their salaries.

Org. Setting and Reporting This position is located in the Communications and Results Reporting Section (CRRS) of the United Nations Development Coordination Office (UN DCO) Headquarters in New York.

In its resolution A/RES/72/279 (, the United Nations General Assembly endorsed the transformation of DCO as a stand-alone coordination office within the United Nations Secretariat. The new DCO assumes managerial and oversight functions of the Resident Coordinator System (RCS) under the collective ownership of the members of the United Nations Sustainable Development Group (UNSDG).

The incumbent reports to the communications acting digital strategist and is under the overall supervision of the Chief of the Communications and Results Reporting Section.

Responsibilities Within delegated authority, the Website/Communications Officer will be responsible for the following duties:

  • Conceptualizes and oversees web design, maintenance and support for 132 existing United Nations Country Team websites, working with UN communications colleagues in countries to publicize priority issues and/or major issues for the Resident Coordinator System and UN country team.

  • Liaises with vendors for website enhancements, hosting, maintenance as needed including attending weekly calls and ensuring follow up and providing quality assurance on updates and maintenance requests.

  • Oversees the roll-out of DCO-backed UNCT e-reports, liaising with the vendor to create the site, conducting training and developing guidance materials for country teams to manage content, and providing support and quality assurance ahead of the launch.
  • Working with partners, develops and coordinates training to ensure UN Resident Coordinator (RC) system’s continuous capability and improvement to managing quality digital presence.

  • Supports the management of contracts for web development, partnerships, and interface with other parts of DCO and the Office for Information Communications and Technology (OICT) on support to websites.

  • Working closely with DGC, including integrated UN Information Centres as well as RCO communications officers to boost the quality of content and ensure the UNCT websites are dynamic and frequently updated.
  • Oversees the development of training materials, including video tutorials, factsheets, FAQs, wiki and others, fostering and growing existing communities of practice.
  • Oversees the roll-out of the Prevention for Sexual Exploitation and Abuse (PSEA) microsites and other potential microsites as required.
  • Harvests, promotes and disseminates content from UNCT websites working in close collaboration with other team members.
  • Leads and coordinates the integration of open data (UN UNFO and IMS (Information Management System)) data portals into UNCT websites. •Oversees the multilingual web platform implementation, i.e., coordinates UN INFO dashboards translations and website translations. •Ensures UNCT follow the industry accessibility standards, keeps abreast of technology developments to propose new features to improve user experience.
  • Takes responsibility for incorporating content from the UNCTs (UN Country Teams) to the UNSDG digital channels;
  • Oversees user experience surveys as necessary
  • Contributes to the development of the UN country team’s digital strategy and the overall DCO Digital Strategy.
  • Contributes inputs to Standard Operating Procedures, audit processes website safety enhancement exercises, and other website-related initiatives as needed.
  • Participates in content coordination meetings with digital communications focal points at HQ and in the field.
  • Reports on Key Performance Indicators (KPI) and conducts analytics to monitor the UNCT’s collective impact in digital media and design tools for improvement.
  • Works with partners to enhance Search Engine Optimization (SEO) of UNCT websites and digital presence.
  • Initiates and sustains professional relationships with key constituencies within and outside the UN system.
  • Acts as focal point on specific issues, monitoring and reporting on developments, responding to inquiries, etc.
  • Participates in selecting the information transmitted to key constituencies at the UN and externally
  • Provides guidance to, and may supervise, more junior staff.
  • Performs other related duties, as required.

    Competencies - Professionalism: Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g., campaign management, media operations, marketing and promotion, audience outreach, message targeting. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to diplomatically handle sensitive situations with target audiences, in different organizational channels and cultivate productive relationships. Knowledge of relevant internal policies and business activities/issues. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Knowledge of tools and techniques used for the development of complex, multilingual websites for international organizations comparable to the UN. Shows pride in work and in achievements; demonstrates professional competence and proficiency in subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of people in all areas of work.

  • Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

  • Technological Awareness: Manages on a daily basis multilingual websites using Drupal or comparable content management systems; Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

    Education An advanced university degree (Master’s degree or equivalent) in communication, journalism, public information, journalism, digital marketing or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

    Work Experience At least five years of progressively responsible experience in communications, public information, journalism, digital marketing or related field is required.

    At least five years of experience in managing websites is required.

    At least three years of experience in managing multilingual websites using Drupal or comparable content management systems is required.

    Experience managing a multicultural team working across multiple time zones is desirable.

    Experience applying User Experience (UX) research is desirable.

    Experience with API (application programming interfaces) integration is desirable.

    Experience in the United Nations system or a comparable international organization is desirable.

    Experience in a UN country team setting is desirable.

    Experience working with web analytics and search engine optimization is desirable.

    Experience with inter-agency or inter-organizational collaboration in the development sector is desirable.

    Languages English and French are the working languages at the United Nations Secretariat. Fluency in English (both oral and written) is required. Knowledge of French or Spanish is desirable. Knowledge of another UN official language is an advantage.

    Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    Special Notice This position is temporarily available. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. The appointment or assignment and renewal thereofare subject to the availability of the post or funds, budgetary approval or extension of the mandate.

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 November 2019, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, Central African Republic, China, Comoros, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Islamic Republic of Iran, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Thailand, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.


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