Victims Support Specialist

This opening expired 26 days ago.

UNOPS - United Nations Office for Project Services

Open positions at UNOPS
Logo of UNOPS

Application deadline 26 days ago: Wednesday 31 Aug 2022 at 23:59 UTC

Open application form


This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - Job-specific

The People and Performance Group (PPG) helps UNOPS empower people, drive organisational excellence and manage change across the organisation in order to help UNOPS deliver on its strategic intent.

The People and Performance Group (PPG) is a strategic HR function for UNOPS, based in UNOPS headquarters in Copenhagen. We are focused on partnering with key stakeholders to shape the UNOPS HR strategy and building a workforce and culture that enables the organization to deliver on its strategy. PPG is also at the forefront of UNOPS HR transformation journey.

We are a hard-working and committed team, bringing together experienced professionals with strategic HR management and expertise – all of us having a passion for achieving results and building innovation into our way of doing business.

We work in a dynamic team-based approach and drive to get things done. We are currently looking for an experienced Victims Support Analyst to join the team and contribute to our work.

The Internal Grievances function in PPG focuses on enabling an efficient, progressive, fair, diligent and transparent management of personnel (internal grievances and) relations. The Internal Grievances team is responsible for independently handling complex grievances cases and improving organizational maturity in the area of internal grievances management.

Functional Responsibilities

The Victims support Specialist will work under the overall supervision of the HR Advisor - Internal Grievances in Copenhagen, Headquarters, and provide support to alleged victims of workplace misconduct (harassment, discrimination, abuse of authority, sexual harassment, sexual exploitation and abuse). Specifically they will:

  • Provide referrals to wellbeing, psychosocial, and social services as appropriate and required.
  • Independently handle relationships with alleged victims of workplace misconduct once the allegations have been reported within UNOPS’ internal justice system and have been referred to the Victims support Specialistt.
  • Liaise between alleged victims and UNOPS internal justice actors (Internal Audits and Investigations Group, Ethics Group, People and Performance Group, Legal Group etc) and provide independent guidance to the alleged victim.
  • Assist alleged victims to keep them informed about the status of their reported allegations, explain and answer questions about the UNOPS internal justice system and procedures while maintaining due process and confidentiality.
  • Keep abreast of and advise on victim-centered approaches throughout the internal justice process and participate in the development of operational procedures and policies related to victim-centered approaches.
  • Provide guidance to the internal justice system actors to ensure the implementation of gender- sensitive approaches and respect for victim’s rights during the internal justice process, including the protection measures in consultation with other United Nations entities responsible for providing assistance and support to victims.
  • Develop and deliver training or contribution to existing offerings and policies ongrievance related matters and a victim centered approach.
  • Independently contribute to knowledge sharing and relevant data analytics by managing a case database and preparing reports as required.
  • Independently support regional and country offices and UN internal victims' groups and/or relevant entities that can provide individualized support and assistance to victims as relevant.
  • Maintain confidentiality of privileged and sensitive information and maintain data for internal use regarding services and referrals provided to victims.
  • Independently manage grievance cases and other grievances related tasks assigned by the HR Advisor - Internal Grievances.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education: - Advanced University degree in related fields such as human resources, law, social justice, human rights, behavior sciences, psychology, social sciences, etc. - Or a First University degree in related fields combined with 7 years of relevant experience.

Experience: - A minimum of 5 years relevant experience in one or several areas such as criminal justice, social work, child protection, gender-based violence, human rights or related field. - Experience in international development and/or humanitarian aid, or working for the UN and/or an NGO is an asset. - Experience in handling sensitive issues, including by maintaining confidentiality and discretion in handling sensitive information.

Language Requirements: - Written and oral proficiency in English is required. - Fluency in Spanish or French is an asset.

Contract type, level and duration

Contract type: IICA Contract level: IICA-2 Contract duration:Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time.
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • UNOPS embraces diversity and it is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, or disability.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter, UN Staff Regulations and Rules, UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
  • It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management, and human resources.

Working with us We are proud of our people. With a wealth of knowledge and skills in various disciplines – engineering, finance, human resources, ICT, leadership, project management, procurement, and more – they help tackle some of the biggest challenges of our time. Their work around the world supports progress toward the Sustainable Development Goals (SDGs).

At UNOPS, we offer a range of short- and long-term opportunities in various environments and duty stations – from Denmark and Kenya to Mexico, Switzerland, Myanmar, Senegal, Uganda, and many more.

Diversity With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on behalf of our partners, spread across 80 countries, our workforce represents a range of nationalities and cultures. We promote a balanced and diverse labor force — a strength that helps us better understand and address our partners’ needs. We continually strive to maintain our gender-balanced workplace. We encourage qualified underrepresented groups as per UNOPS Gender, Diversity, and Inclusion Strategy to apply for our vacancies.

Work life harmonization UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Added 1 month ago - Updated 1 month ago - Source: