UNV Support Officer

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

UNV Support Office provides day to day operational support to the UN Volunteers and hiring sections/offices in United Nations Mission in South Sudan (UNMISS, hereinafter referred as UNMISS or Mission), with 450 approved positions across South Sudan and 1 position in Entebbe, Uganda. Reporting directly to the UNV Programme Manager, the incumbent is required to support the onboarding activities and communication portfolio, while act as backstopping person when other colleagues are on leave.

Under the direct supervision of the UNV Programme Manager, the UN Volunteer will undertake the following tasks:

Onboarding Support • Maintain an up-to-date record of approved posts in UNMISS, vacancy and occupancy rates and provide timely reports on UN Volunteers related data; • Liaise with the recruitment colleagues in UNMISS UNV Support Office and UNV HQ, as well as UNMISS hiring sections/offices on the onboarding request and scheduling, taking into consideration the Mission approved occupancy rate; • Liaise with the VISA unit and candidates to facilitate the entry approval application process; • Liaise with UNV HQ to arrange travel, pre-departure entitlement and ensure candidates to complete all the necessary tasks in UVP (United Volunteering Platform) including contract issuance; • Liaise with UN Volunteer Focal Points in the UNISS Field Offices across the country to get connected with representatives and UN Volunteers and help receive information and advice for smooth onboarding and settle in; • Coordinate onboarding of new arrivals with reception team, camp management unit for airport reception, transit accommodation assigning and issuance of UNMISS ID card; • Coordinate with Umoja (global Enterprise Resources Planning solution of the United Nations) Index and BP (Business Partner) numbers creation focal person to ensure Index and BP numbers are generated timely according to the scheduled arrival of new UN Volunteers; • Check-in new arrivals in different system such as FSS (Field Support Suite) and UVP and ensure that they are hired in the system timely and accurately; • Maintain and update efficient induction resources and conduct induction for new arrivals prior to joining their section/duty station.

Communications Management • Prepare periodic newsletters and broadcasts to the UN Volunteers on events update; • Coordinate with UNV Regional Office and HQ as well as UNMISS Communications and Public Information Section to assist development of volunteer stories to showcase and enhance visibilities of contributions of UN Volunteers for peace and development through volunteering; • Coordinate with Radio Miraya to schedule The Spotlight interview sessions on monthly basis; • Lead and coordinate the events and celebrations of events, including but not limited to International Volunteer Day and other related important international days like International Day of UN Peacekeepers, 16 days of activism, etc.;

Administrative and Other Support • Ensure all UN Volunteer files and records are complete, updated and consolidated, both online and offline, while maintaining confidentiality; • Plan and organize various office meetings including townhall meetings with UNMISS UN Volunteers, take minutes during the meetings and maintain records of the minutes when needed; • Conduct monitoring visits to field locations of the Mission where UN Volunteers are deployed to provide assistance and guidance in person; • Verify and approve leave management in the system and provide advice to UN Volunteers on leave management; • Provide guidance and client-oriented advice, in consultation with the Programme Manager, to UN Volunteers on Unified Conditions of Service (UCOS), Internal Circulars and other documents on policies and procedures within the mission area; • Assist in submitting requests for replenishment of Service Clearing Account; • Actively promote the Volunteer Reporting System (VRA) and encourage UNVs to complete VRA on yearly basis. • Perform any other related tasks as may be required or assigned by the supervisor.

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

HR and/or administrative field is required at the national or international level;

Strong client orientation and willingness to serve in a hardship duty station;

Familiarity with UNV, UNDP and/or other United Nations entities recruitment process is desirable;

Prior serving experience in the Peacekeeping and/or Political Missions is desirable;

Experience in the usage of computers and office software packages (MS Word, Excel, etc) and experience in handling of web-based management systems;

Good interpersonal communication skills.

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Juba accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. Hard wall accommodation is available in Juba.

All UNMISS duty stations apart from Entebbe, Uganda are considered non - family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict.

Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 4 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 4 Level-II facilities available in Juba, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care.

The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.