UDOC Officer Ukraine Chernihiv

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NRC - Norwegian Refugee Council

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Application deadline 2 months ago: Tuesday 12 Dec 2023 at 11:35 UTC

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This is a Professional contract, Grade 5 (NRC) contract. More about Professional contract, Grade 5 (NRC) contracts.

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

  1. Role and responsibilities

The purpose of the UDOC Program Officer is to support the implementation of the Urban Displacement & Out of Camp (UDOC) programme in northern Ukraine, including Chernihiv, Kyiv, and Sumy oblasts. The UDOC programme will be in a pilot phase during 2024 in northern Ukraine, and the position-holder will support in needs assessments, stakeholder engagement and relationship building, and roll-out of UDOC activities. UDOC activities are aimed at:

  • Communication and information sharing with displaced populations and host communities
  • Engagement with and participation of conflict-affected communities alongside local authorities
  • Support for the coordination of services, including local government, civil society, NGOs, and the private sector.

These mechanisms will be established through mobile outreach as part of a team of two staff.

The following is a brief description of the role.

Generic responsibilities

  1. Ensure adherence to NRC policies, tools, handbooks, and guidelines
  2. Support in the roll-out of a needs assessment in target areas in north Ukraine, including border regions and other potentially insecure environments
  3. Develop strong working relationships with local authorities, civil society, NGOs and other key stakeholders, including representing NRC in meetings as appropriate
  4. Maintain up-to-date service mapping and referral pathways for individuals identified in need of assistance
  5. Ensure that projects target beneficiaries most in need of support, and explore and assess new and better ways to assist
  6. Promote and share ideas for improvement and necessary changes in the activities
  7. Manage and input to databases recording project information, beneficiary information, and necessary record-keeping
  8. Contribute to status reports as required by management, including timely reporting on programmatic and contextual issues
  9. Ensure proper data protection of sensitive information at field level, development and maintenance of databases, filing of documents in line with data protection protocols.

Specific responsibilities

  1. Under the supervision of the UDOC Coordinator, support in community outreach activities and site support for humanitarian hubs, collective centers, and other community sites.
  2. Support in the development of multisectoral coordination meetings at local level
  3. Support in community engagement processes, including data collection, participatory needs assessments, and service mapping.
  4. Act as liaison between community groups including IDPs, returnees and host community members to support NRC CC programmes implementation
  5. Assist the identification, registration and/or referrals of population based on identified needs to NRC CC and identified actors through the service mapping
  6. Carry out information and awareness sessions on various topics in coordination with local authorities, stakeholders and NRC programmes based on identified needs
  7. Deputise for UDOC Coordinator as necessary, including representation in meetings with communities, humanitarian actors, and local authorities.


Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

  1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

  • Understanding of the humanitarian principles and strong commitment in ensuring their observation in daily field activities
  • Documented results related to the position’s responsibilities
  • Good reporting skills
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Good knowledge of English, both written and verbal

Context/ Specific skills, knowledge and experience:

  • Previous experience working in humanitarian projects is an advantage
  • Deep knowledge and understanding of the local context, including socio-cultural, political, security and humanitarian situation

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Handling insecure environments
  • Managing resources to optimize results
  • Empowering and building trust
  • Managing performance and development
  • Planning and delivering results
Added 3 months ago - Updated 2 months ago - Source: nrc.no