TELECOMMUNICATIONS TECHNICAL ASSISTANT

Mid Senior IT & Telecom

Overview

Monitor and maintain telecommunications and IT systems.

You have:

• Completion of secondary/high school education with a confirmed diploma required.
• A minimum of five (5) years of progressively responsible experience in Telecommunications, information systems, Network equipment installation and management, systems administration and maintenance, software applications, hardware installation is required.
• The minimum years of relevant experience is reduced to 3 for candidates who possess a first-level university degree or higher.
• Telecommunications certificate is desirable.
• Information Technology Certificate/Diploma or degree is desirable.
• Fluency in oral and written English is required.
• Knowledge of another official United Nations language is an advantage.
• Experience within the United Nations common system or similar international organization or non-governmental organization is desirable.
• Experience with property management systems such as the United Nations Field Support Suite (FSS) and Enterprise Resource Planning (ERP) systems such as UMOJA or similar systems is required.

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Org. Setting and Reporting

This Job Opening is in the United Nations Office in Belgrade (UNOB). The incumbent will report and be under the direct supervision of the Administrative Officer. Within limits of delegated authority, the Telecommunications Assistant will carry out the following duties:

Responsibilities

• Monitors satellite, ISP, and Leased line link performance. • Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels. • Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures. • Maintains WAN equipment inventory and tracks repair history of WAN nodal equipment and modules. • Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high-speed Internet access facilities. • Assists in the implementation of ad-hoc LAN support requirements with departmental focal points. • Maintains LAN and MAN equipment inventory and assists with the write-off process of FTS equipment. • Formulates technical service orders and follows up on pending work orders, requisitions, trouble reports, etc., to ensure work is completed in a timely fashion. • Maintains liaison with outside contractor telecommunications representatives regarding any change, correction or discrepancy on the above and other technical information on procedures: oversees installations. Monitor quality and quantity of work performed by contractors and compiles and prepares statistics on the same. • Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity. • Assists in meetings' preparation by preparing and configuring conference hardware and operates equipment during conferences. • Provides support and training for new users of conference systems. • Receives and logs work orders/requests or service requests in the automated tracking system as per Service Level Agreement (SLA). • Registers, monitors, assigns, and follows up service request/incidents using Customer Relationship Management tool (e.g. iNeed) and other relevant applications. • Provides technical support to the Enterprise Resource Planning system (e.g. UMOJA) related requests and issues as required • Provides administration, installation, configuration and maintenance of computing and FTS End-User devices (Laptops, Desktops, Mobile Devices, Printers, UPS, etc.) • Assists with the installation of the software packages basic repair/maintenance of computer hardware. • Provides online and on-site assistance/support with problems relating to the use of IT equipment, UN Standard applications and software (e.g. Office 365, Adobe application, database applications, Internet browsers, workstation operating systems, antivirus etc.). • Keeps abreast of developments in technology both in the UN and in the industry in general. • Performs other related duties as required.

Competencies

• Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide user support in the field of Communication and Information Technology. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Completion of secondary/high school education with a confirmed diploma required.

Job - Specific Qualification

Telecommunications certificate is desirable.

Information Technology Certificate/Diploma or degree is desirable.

Work Experience

A minimum of five (5) years of progressively responsible experience in Telecommunications, information systems, Network equipment installation and management, systems administration and maintenance, software applications, hardware installation is required. The minimum years of relevant experience is reduced to 3 for candidates who possess a first-level university degree or higher.

Experience within the United Nations common system or similar international organization or non-governmental organization is desirable.

Experience with property management systems such as the United Nations Field Support Suite (FSS) and Enterprise Resource Planning (ERP) systems such as UMOJA or similar systems is required.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: careers.un.org