TELECOMMUNICATIONS ASSISTANT (Billing)

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,713 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting ECA's mission is to deliver ideas and actions for an empowered and transformed Africa; informed by the 2030 Agenda and Agenda 2063.

The mission will be guided by ECA's five strategic directions which are: Advancing ECA's position as a premier knowledge institution that builds on its unique position and privilege to bring global solutions to the continent's problems and take local solutions to the continent; developing macroeconomic and structural policy options to accelerate economic diversification and job creation; designing and implementing innovative financing models for infrastructure, and for human, physical and social assets for a transforming Africa; contributing solutions to regional and transboundary challenges, with a focus on peace security and social inclusion as an important development nexus; advocating Africa's position at the global level and developing regional responses as a contribution to global governance issues.

This position is located in the Publications, Conferences and Knowledge Management Division (PCKMD), Information and Communications Technology Services Section (ICTSS), User Services Unit (USU). The Telecommunications Technical Assistant reports to the Telecommunications Engineer.

Responsibilities Voice and Messaging Operations - Installs and assists in testing and commissioning various telecommunications equipment. - Monitors and tests the daily electronic operations of UN telecommunications equipment, including the quality of transmission facilities and effect corrections as required. - Conducts on-going analysis of equipment to ensure proper operation and to determine if modifications are necessary. - Maintains equipment inventory to ensure that operational needs of field and local offices are met. - Gathers statistical data on equipment and communications to determine their efficiency and methods for their improvement. - Receives, tests, and installs telecommunications hardware and software. - Provides hardware and software troubleshooting support to various office locations, seeking technical advice and support from telecom/info technology staff as required. - Performs maintenance and minor repairs on hardware equipment. - Produces monthly activity reports; assists in large projects when services are to be provided in new locations such as analyzing user requests, preparing wiring layouts and wiring termination details, supervising and testing cable plants and equipment installed by vendors. - Programs hardware and software parameters of telecommunication equipment. - Gathers and analyzes statistical data on operational performance of telecommunication equipment. - Prepares engineering drawings such as schematic drawings, system layouts, terminations details, wiring diagrams, etc. - Provides assistance in workflow analysis of existing procedures and drafting of new workflow to change operating environment or optimize operation. - Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. - Assists with visualizations and updating information material such as web pages or brochures. - Performs other related duties as required.

Audio/Visual Conference Services - Installs and assists in testing and commissioning various videoconference equipment. - Monitors and tests the daily electronic operations of UN videoconference equipment, including the quality of transmission facilities and affect corrections as required. - Conducts on-going analysis of videoconference equipment to ensure proper operation and to determine if modifications are necessary. - Receives, tests, and installs technology and videoconference hardware and software. - Performs maintenance and minor repairs on videoconference equipment. - Programs hardware and software parameters of videoconference equipment. - Gathers and analyzes statistical data on operational performance of videoconference equipment. - Performs other related duties as required.

Radio Communications and Video Surveillance System Installation and Maintenance - Installs and assists in testing and commissioning various radio communications and video surveillance equipment. - Monitors and tests the daily electronic operations of UN radio communications and video surveillance equipment, including the quality of transmission facilities and affect corrections as required. - Conducts on-going analysis of radio communications and video surveillance equipment to ensure proper operation and to determine if modifications are necessary. - Receives, tests, and installs technology and radio communications and video surveillance hardware and software. - Performs maintenance and minor repairs on radio communications and video surveillance equipment. - Programs hardware and software parameters of radio communications and video surveillance equipment. - Gathers and analyzes statistical data on operational performance of radio communications and video surveillance equipment. - Performs other related duties as required.

Billing: - Processes the recovery all telephone invoices that are due for mission related business and recovery of costs for private use. - Reports to the Unit Supervisor on all pending and processed invoice transactions. - Liaises with the Finance Section on telephone charges to be recovered from staff and timely payment of service provider invoices. - Liaises with officials from the Service Providers, UN agencies and Funds and staff members in connection with telephone related matters ensuring they are in compliance with standing Instructions and procedures to avoid abuse of telephone systems. - Prepares business related memoranda, email and/or facsimile correspondence in response to queries from Telephone Service Provider companies, Internet providers and staff members. - Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards.

Communications Centre Support: - Processes all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; observes and monitors reliability of the communications equipment facilities. - Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences. - Assists in identifying files for archiving and performing the same using appropriate electronic archiving systems. - Opens and closes new logging sheets for the proper recording of new outgoing and incoming messages. - Provides first level maintenance to equipment used by the facility. - Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre. - Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. - Performs other related duties as required.

Competencies - Professionalism: Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems. Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols. Knowledge of satellite modem, CSU/DSU, and digital line driver operation. Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support. Ability to assist with analog and digital transmission facility testing and troubleshooting. Ability to perform analysis, modeling and interpretation of data in support of decision-making. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

  Education High school diploma or equivalent is required. Additional technical or vocational training in telecommunications or another related field is required.

  Work Experience A minimum of seven years of progressively responsible work experience in telecommunications is required.

  Proven experience with telephone call details records (CDR) and billing software applications systems are required.

  Experience with liaison with local and overseas telecoms service providers as well as with internal clients is desirable.

  One (1) year or more experience in data analytics or related area is desirable.

  Languages English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required; Knowledge of another official United Nations language is an advantage.

  Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

  Special Notice Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test. Having passed the Administrative Support Assessment Test [in English] at the United Nations Headquarters or one of the United Nations Offices Away from Headquarters (OAHs) may be accepted in lieu of the GGST.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.