TELECOMMUNICATIONS ASSISTANT

Senior IT & Telecom

Contract

This is a FS-5 contract. This kind of contract is known as Field Service. It usually requires 8 years of experience, depending on education. More about FS-5 contracts and their salaries.

Org. Setting and Reporting

This position is located within the Field Technology Section in the United Nations Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA). The incumbent will be based in Bangui and report to Chief FTS Service Management Unit.

Responsibilities

Within delegated authority, the Telecommunications Assistant will perform the following duties: Billing: • Coordinate with the Telephone Billing Unit based on the guidelines defined in the relevant billing SOP and guidelines. • Ensure that the guidelines for Telephone Control, Procedures, and Accountability are fully complied with as described in the various Administrative and Information Circulars, • Prepare recurring reports on telephone accounts, compile cost estimates, and projected budget requirements as well as assisting in the preparation of budget and audit reports, • Assess and evaluate the costs of all services received, and provide reports as required on trend of costs and variations in the billing of all services being utilized, • Assume the responsibilities for the stock of all satellite and mobile phones purchased for the Mission; • Oversee and provide detailed work direction to junior staff within the unit as required, Perform other related duties as required. Assets: • Coordinate the operations within the Inventory Management Unit, • Has Responsibility for the management of all Field Technology Section (FTS) assets and associated equipment, expendable items and spare parts assigned to FTS and for the movement of equipment throughout the Mission area; • Provide work direction to junior staff within the unit, • Oversee the physical inventory checks as per mission policy. Communications Centre support: •Supervise the operation of the Communications Centre on 24/7/365 basis; Oversee and provide work direction to junior staff within the unit; May serves as the Crypto custodian for the Mission, •Develop, revise, and update the Standard Operating Procedures (SOPs) for the Communications Centre including the distribution lists, •Oversee the accurate processing of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner, •Coordinate the installation, commissioning, and maintenance of the encrypted voice and facsimile devices within the unit, •Observe and monitor the reliability of the communications equipment facilities; identify any system malfunctions that might affect the efficiency and effectiveness of communications Centre and escalates to appropriate technical staff, •Oversee the maintenance of a proper filing system of all outgoing and incoming daily correspondences; •Respect and observe the confidentiality of any or all of the documents that flow through the Communications Centre. Operations Support • Provide assistance to Section/Unit Chief related to the administration of the section/unit's human resource activities, e.g., placement, relocation, performance appraisal, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures, •Assist with the coordination of ICT services for the mission's senior management and administration offices, • Assist in the preparation of budget performance submissions; prepares various standard financial reports and statistical tables; Provides details and input on the preliminary reviews of relevant expenditures, and compares same with approved budget,• Assist with the review of requisitions for goods and services to ensure (a) correct objects of expenditure have been charged and (b) availability of funds,• Assist with the coordination of other administrative duties, such as: the administration of the section/unit's travel programme; monitoring accounts and payment to vendors and individual contractors for services; physical space planning; and coordinating administrative arrangements for seminars, conferences and meetings, • Provide guidance, training, and supervision to junior staff in the area of administration and budget/procurement within the Section/Unit. Other duties and responsibilities: • Review, record, and prioritize ICT purchasing requests as required, • Track and monitor assets order status to ensure timely delivery, • Review, analyse, and assist in the finalization of cost estimates and budget proposals, •Liaise with the Finance and Budget section and monitor the budget usage, •Ensure that all required spare parts and supplies are purchased on time and avoid running out of stock. •Coordinate with the asset management unit for proper inventory records and ensure that the safety stock is maintained •Organize the R&I of new equipment. •Performs other related duties as required.

Competencies

Professionalism: Knowledge of ICT and ICT applications and good technical skills. Ability to perform a broad range of administrative functions, e.g., budget/work programme, human resources, database management, etc. Ability to apply knowledge of various United Nations administrative, financial and human resources rules and regulations in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Teamwork: Ability to establish and maintain effective working relations with people of different national, linguistic and cultural backgrounds with sensitivity and respect for diversity. Willingness to solicit inputs and learn from others, to place team agenda before personal agenda. Willingness to share credit for team accomplishments and joint responsibility for team shortcomings.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Certification/diploma of other supplemental academic qualifications or training in Telecommunications is required. Certification or Training in Administration, Budget, Billing, or Supply chain Management is required.

Work Experience

A minimum of eight years in providing ICT operational support services related to assets, telephone billing, communications center, and/or ICT operations support is required. At least four (4) years of experience in ICT budget and procurement management at the international level is required. Experience in international operations in a post conflict environment is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable

Assessment

Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice

This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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Added 12 hours ago - Updated 3 hours ago - Source: careers.un.org