TA - ICT Associate, GS-6, Port-au-Prince, Haiti

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,187 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child,

UNICEF Haiti is seeking an ICT Associate with a strong interest in IT fields as IT Helpdesk Technician, Desktop Support Technician, Systems Administrator or Network Administrator. The Associate will join the ICT team and will collaborate with the Regional Office teams, The Haiti Country Office teams, external IT partners and internal support (GSSC, HQ ).

How can you make a difference?

Helpdesk Support:

• Facilitate audio/video conferencing, ensuring corporate equipment audio/video equipment are available and connectivity ready to accommodate conference within UN Agencies and partners.
• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Facilitate Virtual conference bridge facility for local and international conference calls and VoIP.
• Providing first-level support that includes receiving, processing, and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.

ICT resources Support

Provide accountability for information technology resources through accurate analysis and evaluation of office’s ICT needs, sound procurement, cost-effective installation, and maintenance, maintaining software/hardware standards, and regular accurate inventory and reporting of hardware, peripherals, and software.

The knowledge management support

Enhance knowledge management through coordination of office records management including systems for the acquisition, storage, and retrieval of data; management of the local database capacity required using standard ICT database. Provide support to ensure the accuracy and accessibility of data sources.

Advice on ICT policies and guidelines

Advise staff on correct interpretation and application of ICT policies and guidelines in support of the office's information management needs.

The confidentiality, integrity and availability of the ICT system, LAN, and data

Assist in ensuring the confidentiality, integrity and availability of the ICT system, LAN, and data security, including user access to computer and telecommunications facilities. Monitor and support Inter-/Intra-net functionality, security, and integrity.

ICT Administration:

• Preventative maintenance of the Server Room Facility.
• Facilitate printer operation, ensure that our printers are functioning and ready and users can print properly. Ensure Printer cartridge replacement monitoring and installation.
• Providing second-level user support/troubleshooting.

The office's integrated information technology integration

Support the office's information technology needs through seamless integration of UNICEF organizational computer applications (e.g., SAP-VISION].

Effective customer support and training

Assist in ensuring effective customer support in area of information technology and telecommunications by providing computer training as well as troubleshooting and ad-hoc technical assistance to users.

To qualify as an advocate for every child you will have…

• Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration, or computer related certification (e.g., A+ certification, ITIL Foundation Certification or equivalent customer support certification).
• Computer literacy and ability to effectively use standard office software, tools, and technologies.
• Thorough knowledge of computer systems and applications.
• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications is required.
• Fundamental working knowledge of TCP/IP in an Ethernet Local/Wide Area Network environment.
• Knowledge of Radio communication VHF, HF and Satellite phones
• Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote field offices in developing countries an asset.
• Fluency in French and Creole is required. Good working knowledge of English is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are...

(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

General Service Staff are recruited locally. Candidates must be in possession of an existing work permit or resident/citizen of Haiti to be considered eligible for this post. Please note that General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements.