Systems Engineer – (Coupa Procurement and Risk Specialist)- ITDAI LC (Contractual)
Manage the Coupa platform and deliver IT services effectively.
This opening is not available anymore.
Do not try to apply for this job.
Overview
Manage the Coupa platform and deliver IT services effectively.
You have:
- Advanced university degree in computer science, or related field, plus 4 years of relevant experience.
- Bachelor's degree in computer science or related field plus 10 years of relevant experience is also acceptable.
- Strong knowledge of Coupa modules: Coupa Risk Assess, Contract Lifecycle Management, Sourcing, and Supplier Information Management.
- Coupa Platform related certifications in the required modules.
- Excellent problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with ServiceNow for managing incidents, service requests, and issues.
- Ability to work in a fast-paced environment and manage priorities effectively.
- Experience with reporting and analytics tools within Coupa.
- Ability to troubleshoot and resolve complex issues within Coupa.
- Experience conducting training sessions for end-users of Coupa.
Work for the IMF. Work for the World.
*** This position is being readvertised. Previous Candidates need not reapply. ***
Job Summary
The Lending & Corporate Unit (ITDAI LC) of the IT Department is seeking to hire a Systems Engineer. Under the direction of Deputy Unit Chief, the Systems Engineer serves as a member of the Coupa Platforms Family and provides a wide range of IT services.
The successful candidate will be part of the platform delivery team and will be responsible for managing the Coupa platform, understanding business and functional requirements, carrying out system upgrades, designing and implementing solutions, providing end-user support, facilitating integrations, conducting training sessions, and identifying opportunities for process improvements. With Platform Owner, the system engineer will be the liaison between Procurement and Third-Party Risk Management stakeholders and Coupa while supporting business goals and initiatives. The role is expected to advise and execute on the best technical solutions while collaborating with the software vendor.
Major Duties and Responsibilities
1. Responsible for day-to-day administration of Coupa, supporting users and troubleshooting/triaging user issues including data, process, Coupa configuration or integration related (may work with integration team but own the overall accountability to resolve integration issues)
2. Provide subject matter expertise regarding the implementation and management of the full lifecycle of Coupa, including requirements gathering, system design, testing, deployment, and post-go-live support
3. Understand and develop subject matter expertise to support integrations between Coupa and other key business systems. This includes managing and understanding data mapping of Coupa data to the legacy systems, bulk data uploads, maintenance of integrations with legacy systems, configuration, and updates in the system
4. Identify gaps and opportunities for process improvements and automation leveraging Coupa functionality
5. Work with Business Analysts on functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
6. In partnership with the Platform Owner and the business, conduct business workflows training sessions for Coupa Support team as needed and engage in adoption initiatives of the Coupa Platform
7. Engage with Coupa and business stakeholders (Procurement and TPRM primarily) to understand pain points and business requirements to proactively identify opportunities for process and configuration improvements/automation.
8. Maintain the Coupa Environments (Prod/Dev/Test), and ensuring the configurations are always identical across all three environments
9. Manage Coupa system release upgrades by understanding and coordinating prioritization of new release features with users, facilitating workflow changes discussion around new features, supporting regression testing, and deploying the releases in the production environment.
10. Produce deliverables such as detailed design documentation, unit test plans, maintenance reference manuals, and user guides to help new support team members understand and effectively support the platform.
Minimum Qualifications
Educational development, typically acquired through the completion of an advanced university degree in computer science, or related field of study or equivalent study plus a minimum of four years of relevant professional experience or a bachelor’s degree in computer science or a related field of study plus a minimum of ten years of relevant professional experience is required. Ideally, with direct experience providing Coupa support to Procurement and Third-Party Risk Management functions.
The ideal candidate would possess
- Strong knowledge of the Coupa modules: Coupa Risk Assess (CRA), Coupa Contract Lifecycle Management (CLMA), Coupa Sourcing and Supplier Information Management (SIM)
- Coupa Platform related certifications in the above modules
- Excellent problem-solving skills, with the ability to anticipate potential challenges and develop proactive solutions
- Excellent communication and interpersonal skills are required in order to collaborate effectively with colleagues and stakeholders
- Knowledge of Service Management and use of ServiceNow, for management of Incidents, Service Requests, Problems, Enhancements, Tasks, etc.
- Ability to work in a fast-paced environment, set priorities, work under pressure, and follow through with assigned tasks with limited supervision.
- Experience with reporting and knowledge of analytics tools within Coupa to drive data-driven decision-making.
The following are desired:
- Demonstrated ability to troubleshoot and resolve complex issues within Coupa, ensuring minimal disruption to business operations.
- Experience in conducting training sessions and workshops for end-users to enhance their understanding and efficient use of Coupa.
- Adept at negotiating with and managing relationships with software vendors and internal stakeholders to align with strategic business goals.
This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability, and continuous business need.
Department:
ITDAI LC Information Technology Department Immediate Office Digital Lending and Corporate UnitHiring For:
A11, A12The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.
Potential interview questions
| Can you describe a time when you resolved a challenging issue with the Coupa platform? | This question assesses your problem-solving skills and technical expertise. | Detail the context of the situation, the actions you took to resolve the issue, and the outcome. |
| How do you prioritize tasks in a fast-paced environment? | The interviewer wants to know your time management and prioritization strategies. | Pro members can see the explanation. |
| What strategies do you use to gather functional requirements from stakeholders? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you improved a process using Coupa? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with conducting training sessions. How do you ensure participants engage? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
-
Updated 8 months ago
-
Source:
imf.org
