SVN 2026/18- Head of Clinic (NoC)

Mid Senior

Overview

Manage the Migration Health Assessment Centre in Yaoundé/Douala.

You have:

• University degree in Medicine with specializations and minimum of seven years relevant professional experience including managerial responsibilities.
• Professional continuous clinical experience, preferably in a multidisciplinary hospital setting or international clinic context.
• Experience in Migration Health Assessments.
• Demonstrated progressive experience in health programme management.
• Experience in project development, management and report writing.
• Proficient in managing healthcare facilities, including patient care and administration.
• Proficiency in using software for clinic administration.
• Proficiency in English and working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, Spanish).

Contract

This is a NO-C contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 5 years of experience, depending on education. More about NO-C contracts.

Under the overall supervision of the Chief of Mission (COM), the direct supervision of the Chief Migration Health Officer (CMHO), the administrative supervision of the Head of Sub-Office, and in close coordination with the Health Operations Officer, the successful candidate will be responsible for the management of the Migration Health Assessment Centre (MHAC) in Yaoundé/Douala, Cameroon.

Qualifications

EDUCATION

• University degree in Medicine from an accredited academic institution with preferred specializations: internal medicine and its subspecialties, paediatrics, anaesthesiology, emergency medicine, family medicine, obstetrics and gynaecology; and minimum of seven (7) years of relevant professional experience of which at least three (3) years managerial responsibilities, or

• University degree in Medicine from an accredited academic institution with preferred specializations: internal medicine and its subspecialties, paediatrics, anaesthesiology, emergency medicine, family medicine, obstetrics and gynaecology plus Master’s Degree in Community or Public Health, Medical Specialization in Infectious Diseases, Tropical Medicine or other related fields from an accredited academic institution with five (5) years of relevant professional experience of which at least three (3) years managerial responsibilities.

EXPERIENCE

• Professional continuous clinical experience, preferably in a multidisciplinary hospital setting or at IOM/similar international clinic context;
• Experience in Migration Heath Assessments;
• Demonstrated progressive experience in health programme management;
• Experience in project development, management and report writing;
• Proven abilities to establish partnerships with government institutions, health institutions and other partners;
• Knowledge of public health;
• Demonstrable knowledge of patient safety and infection prevention and control;
• Experience in migration health emergency response is an asset
• Proven expertise or post-graduate diploma/degree in clinical specialization in the fields of pediatrics, pulmonology, or emergency medicine is an advantage.
• Proven expertise or post-graduate diploma/degree in clinical specialization in the fields of internal medicine is an advantage.
• Proven expertise and/or specialization in public health, health care administration, or healthcare management is an advantage.
• Proven master trainer experience is an advantage.

SKILLS

• Proficiency in managing healthcare facilities, including patient care and administrative tasks
• Effective budgeting, financial reporting, and managing resources effectively
• Proficiency in using software for managing clinic administration.
• Proven excellent communication and interpersonal skills to interact with staff, patients, and other stakeholders.
• Ability to lead and motivate a team, ensuring high performance and morale.
• Strong analytical and problem-solving skills to address issues and implement solutions efficiently.
• Efficient customer Service and the ability to handle clinic operation and administration issues effectively.
• Excellent organizational skills to manage multiple tasks and responsibilities simultaneously.

Languages

REQUIRED

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English and in French is required (oral and written).

Responsibilities

Health Assessment Portfolio

Clinical

1. Organize and supervise Yaoundé/Douala MHAC’s migration health assessment process to fulfill the technical requirements of the resettlement countries in the areas of:

• Medical examinations;
• Imaging;
• Laboratory testing;
• Vaccinations;
• TB management;
• Treatment and referrals;
• Pre-departure procedures and medical movements;
• Documentation, certification and information transmission; and,
• Other technical areas as may be required.

2. Conduct health assessment for refugees and migrants, including review of medical history, physical examination, evaluation of Chest X-ray (CXR) and review of the lab results in accordance with the technical guidelines of the resettlement countries.
3. Maintain the infrastructure and equipment of MHAC premises including infrastructure and equipment of HAP premises so that they meet the professional standards of quality and safety and are sufficient and adequate for provision of the services.
4. Coordinate with the CMHO if present or lead the coordination efforts in the country office to ensure human resources and MHAC organizational structure needs are sufficient and adequate for the planned levels of health assessments and that staff has necessary qualifications and skills. These efforts include the creation and continual review of the network of external human resources, such as consultants and medical escorts, to support health assessment process and travel assistance to ensure operational flexibility.
5. Contribute to/lead and maintain efficient, client-centered procedures while ensuring a high level of integrity at all stages of the MHAC’s process, including client information and appointment system, payment, registration, pre- and post-test counselling, examination, testing, treatment and referrals, submission of health assessment results, pre-departure and other procedures. Establish within MHAC a system enabling clients to provide feedback.
6. Contribute to/lead and maintain a system of quality improvement for each service area within the MHAC. Undertake quality control activities on a regular basis, including practice observation, desk audits and use of self-assessment tools. Use data analysis and web reporting system to monitor performance indicators. Ensure implementation of the global IOM Standard Operating Procedures (SOPs); create and implement CITY MHAC specific SOPs for each service area. Ensure proper reporting and management of incidents according to the Guidance Note for Incident Management.
7. Collaborate with the CMHO (if present) or lead the efforts to incorporate additional public health interventions in the HAP context. Interventions may include surveillance for communicable diseases, outbreak preparedness and response, health education and health promotion, public health services for host communities, liaison with public health institutions and other activities.

Operations (in coordination with the Health Operations Officer)

9. Ensure that the CMHO/Head of Sub-Office is informed about the MHAC’s health activities and that the IOM medical facilities have obtained approval to provide health assessments and related services.
10. Supervise clinical- and non-clinical staff as well as external consultants in the MHAC involved in the health assessment process; ensure that performance evaluations for health staff are completed in a timely manner. Ensure that all staff are aware of the IOM Standards of Conduct under Article 42, and continuously reinforce these standards. Inform in due time the CoM and the IOM Office of Ethics and conduct of any issues regarding staff misconduct.
11. Establish the MHAC staff development strategy in coordination with the CMHO if present, ensure that the appropriate plan is implemented. Within that plan, apart from attendance to external educational events, initiate, contribute to the organization and delivery of various professional in-house trainings.
12. Liaise with external service providers to negotiate agreements in coordination with Resources Management Officer (RMO). Exercise quality control over outsourced services and take corrective measures if necessary.
13. Provide oversight and coordinate the procurement of medical equipment, vaccines, medications and other medical supplies in coordination with the CMHO and the resource management unit.

Financial and other data

14. Maintain confidentiality and security of migration health data in accordance with the IOM Data Protection Principles.
15. Organize systematic collection, processing and analyses of migration health data according to guidelines established by the CMHO. Ensure data quality. Provide periodic, as well as ad-hoc reporting to the CMHO for migration health activities.
16. Oversee the financial aspects of the MHAC in close coordination with the mission's finance staff: supervise budget preparation, suggest adjustments and cost-effective solutions, and review financial reports.

Other health activities

18. Facilitate the integration of health assessment activities into the overall migration related programming of the Mission in Yaounde/Douala through close collaboration with the various units at the Country Office level.
19. Advise IOM colleagues on the link between the HAP with the two other core MHD programme areas - Health Promotion and Assistance to Migrants and Migration Health Assistance to Crisis-Affected Populations.
20. Perform such other duties as may be assigned by the direct supervisor.

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Potential interview questions

Added 2 months ago - Updated 2 months ago - Source: iom.int