Survivor of Torture Caseworker
Provide comprehensive case management for survivors of torture
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Overview
Provide comprehensive case management for survivors of torture
You have:
- Undergraduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted.
- 2+ years of case management experience in a social services environment.
- Experience working with victims of human trafficking.
- Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
- Must have a valid driver’s license, active insurance policy, access to reliable transportation.
- Must possess or be eligible to receive a fingerprint clearance card in accordance with Arizona State Law.
- Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
The Safety and Wellness programs ensure that clients have access to on-going psycho-social support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive mental health referral support services are available.
The primary role of the Safety & Wellness Caseworker is to provide comprehensive, culturally appropriate client-centered case management services for survivors of torture and foreign national victims of crime, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services and resources and helping problem solve barriers to access. This position is also responsible for assisting with administrative tasks including data collection, coordinating trainings of mainstream service providers, report writing, and proposals.
Major Responsibilities:
• Provide comprehensive case management services to foreign national victims crime, primarily survivors of torture.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
• Complete social and legal assessment for all enrolled clients.
• Develop a service and safety plan for each Program participant.
• Knowledge of victim rights laws, asylum process, violence against women act, immigration, and anti-trafficking..
• Provide comprehensive case management services, including assisting with benefits applications as appropriate. Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.
• Guide/assist participants to establish contact and receive support services in the community based on their service plan.
• Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.
• Ensure all family data is entered into data management system in a timely manner.
• Assist with the preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.
Key Working Relationships:
Position Reports to: Safety & Wellness Supervisor
Indirect Reporting: Interns/Volunteers
Other Internal and/or external contacts: The Safety & Wellness Caseworker will be responsible for developing relationships within the IRC Survivor of Torture Programming network and external relations with grant partners, social service agencies, and government entities to expand the role of IRC Survivor of Torture programs.
Internal: IRC Victim Services & SOT programs
External: Arizona Victim Services, Attorney offices providing pro-bono legal services, social service agencies, community education presentations, community outreach
Job Requirements:
Education:
• Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
Work Experience:
• 2+ years of case management experience in a social services environment.
• Case management and/or victims assistance experience preferred
• Experience working with victims of human trafficking
Demonstrated Skills and Competencies:
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented
• Public Speaking and/or presentation experience preferred
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as a part of a team.
Language Skills:
• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.
Certificates or Licenses:
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment:
• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
Qualifications
Potential interview questions
| Can you describe a time when you provided case management services to a challenging client? | This question assesses your experience and ability to handle complex case management situations. | Provide a specific example that highlights your skills in problem-solving and client interaction. |
| How do you ensure culturally appropriate services are provided to clients? | This evaluates your understanding of cultural sensitivity and client engagement. | Pro members can see the explanation. |
| What steps do you take to gather and maintain accurate client data? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with community outreach and how you build relationships with local organizations. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a situation where a client refuses to follow their service plan? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
