The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.

DRC Yemen’s response

Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.

Overall purpose of the role

Responsible for strengthening the capacity of NNGOs across Yemen in systems and process related to Support Services, including Finance, HR, and Logistics. This role will support with capacity assessments, developing and carrying out formal trainings in relevant areas, on the job training and mentorship to the staff of local NGO partners, and working internally with DRC departments and technical coordinators who work with and through national partner organisations. The postholder must be dedicated to supporting local organizations to strengthen support systems and passionate about localisation in Yemen.

This position will be based at Country Office level in Sana’a and will require extensive field travel.

Responsibilities: (in bullet points)

Technical Guidance to DRC Departments

Liaise with DRC Yemen technical coordinators to support the integration of support services into partnerships management in sectors including Protection, CCCM, WASH, and Economic Recovery
Input into strategy development of various sectors to include plans and targets on the improvement of support services at NNGO partners
Support technical coordinators to work with duty bearers in different governorates in Yemen to improve their financial, HR, and Logistics systems and processes and to better support NNGOs

Capacity and Needs Assessments and Partnership Management

Input into in-depth capacity assessment tools related to support systems, including supply chain, finance, administration, HR
Support partner selection processes for national NGOs including local authority liaisons as needed
Manage positive and productive relations with selected NNGOs across the country
Establish and maintain productive links between NNGO partners and staff, and with DRC Program teams and Support departments

Capacity Development and Implementation

Develop capacity development plans based on capacity assessments and consultations with DRC staff, local NGO staff, local authorites and Clusters
Develop relevant and high-quality learning materials including presentations, practical activities, guidelines, support resources, pre and post-tests etc.
Carry out all Support Services related learning activities and on the job mentorship for NNGOs and duty bearers
Conduct capacity development activities for DRC programmes teams working with and through NNGOs as needed
Support partners to develop and utilise support service-related policies and manuals, including procurement, finance, and HR

Field Support

Conduct regular field vists to partners and DRC bases across Yemen to carry out monitoring activities, meet with relevant stakeholders, support on the job coaching, and carry out assessments and evaluations of partner support service operations

Accountability and Reporting

Guided by the DRC Programme Handbook, continuously monitor and develop relevant accountability initiatives as well as strengthening the effort to document the impact and lessons learned of activities
Ensure compliance with internal and external reporting requirements including procurement
Provide input for monthly, quarterly and annual donor reports as needed
Contribute to the improvement of partnership practices by periodically assessing DRC Yemen’s partnership management approach taking into account both DRC and partners’ perspectives, capture lessons learned and best practices, and make recommendations for improvement.

People Management

Provide on the job training as much as required and adapt trainings/coaching to specific staff needs within the partnerships team

Experience and technical competencies:

Technical expertise in organizational support systems including Finance, Supply Chain, Human Resources, Administration
At least 2 years experience in a support Services management role
Minimum 2 years in training and liaising with national NGOs, incuding developing of training plans, training materials, and facilitating training
Experience dealing with national partners and local/government authorities in challenging contexts
Good knowledge of relevant donor compliance regulations related to financial management and procurement policies
Professional background in working in contexts with internally displaced persons and/or refugees
Experience working in multicultural work settings
Full professional proficiency in English and Arabic
Willingness to embrace and further develop overall objectives such as gender equity, impact monitoring, and cross-sector cooperation

Education: