STAFF WELFARE ASSISTANT

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 8,089 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting

This position is located in the Staff Counsellors Office, Human Resources Management Service, Division of Administration, United Nations Office at Geneva. The incumbent reports to the Chief, Staff Counsellors Office.

Responsibilities

Under the supervision of the Staff Counsellor, the incumbent : • Provides logistical support to the Staff Counsellor's Office and attends meetings, convenes minutes, monitors follow-up on agreed actions. Researches information on psychosocial topics on different resources to keep abreast of the latest developments on staff well-being and mental health. Sets up and maintains files of rules, regulations, administrative instructions, and other related documentation relevant to the Staff Counsellor's Office and related to staff well-being and mental health. Creates and updates Standard Operating Procedures for the Office. Keeps the documentation of psychosocial networks and resources up to date. Keeps track of and provides statistics for different purposes (i.e. yearly reports, audits of the service, reporting to clients, etc.). • Acts as the point of contact for incoming requests from staff members, retirees or family members and provides relevant information and/or guides them to appropriate resources. Responds to general inquiries from staff members. • Provides administrative support and follow-up in challenging situations (illness, death and for exceptional circumstances). Prepares internal death notices, sends condolence letter to families. Under the guidance of the Staff Counsellor and in collaboration with HR partners, liaises with families of staff, social services, hospitals, funeral homes, Embassies and Consulates. Coordinates the administrative and HR support for death while in service. Accompanies, when requested, the Staff Counsellor in visits to hospitals, ceremonies, and home visits. Supports HR partners in processing cases of disability, death-in-service entitlements, and paperwork. • Supports the Staff Counsellor in identifying and assessing training needs on a variety of topics related to stress management and resilience building. Provides supports in organizing and developing programs in collaboration with the Staff Counsellor in different social and psychological areas (resilience, mindfulness, stress, mental health), including proposals with cost estimate for such programs. Facilitates the onboarding of external service providers/trainers/interns. • Occasionally will be required to participate in delivering virtual, hybrid or in-person webinars and workshops in French and in English under the guidance of the Staff Counsellor. • When required by the Staff Counsellor, prepares and/or uploads materials on social media for dissemination. Contributes to the UN working environment by promoting the well-being of all staff members through internal communication, campaigns, events, and workshops offered by the Staff Counsellor's team. Liaises with various Services within and outside the duty station as necessary. • Is responsible for the administrative management of files related to the Staff Benevolent Fund (opening of files, transmission of requests, preparation of bank transfer orders, collection of signatures of members). • May provide guidance/training to less experienced staff. • Performs other duties as required.

Competencies

Professionalism: Knowledge of United Nations policies, processes and procedures in particular those related to the area of responsibility. Ability to manage the questioning and empathy technique. Proficiency in the use of virtual and office etools. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Ability to use ERP systems, such as Umoja or similar. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Not available.

Work Experience

A minimum of seven (7) years of experience, in a client-oriented field, in administration, human resources, staff support, psychology, social services or a related field is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first-level university degree or higher.

Experience in developing and delivering training (including online) is desirable.

Relevant experience gained in an international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English or French and knowledge of the other is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and Organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.