Staff Care Coordinator Ukraine

Contract

This is a Professional contract, Grade 7 (NRC) contract. More about Professional contract, Grade 7 (NRC) contracts.

The role of the Staff Care Coordinator is to provide clinical support to NRC staff, to support NRC Human Resources in implementing its Staff Care obligations, and to provide trainings and awareness sessions for staff in order to improve their capacity to recognize and manage work related stress.

1. Role and responsibilities

The following is a brief description of the role.

Generic responsibilities

• Implement NRC’s Staff Care systems and procedures at country level
• Ensure adherence to NRC Staff Care policies and provisions
• Train and develop line managers and peer support staff at country level
• Coordinate with relevant partners, authorities, counselors, etc.
• Prepare and submit periodic and monthly reports as appropriate & needed
• Support line managers in Staff Care initiatives
• Advice in personnel conflicts/processes when relevant
• Ensure that staff records are kept confidential

Specific responsibilities

• Serve as the focal point within NRC Ukraine for the Staff Care Programme
• Provide counselling, stress management, and critical incident interventions as necessary
• Suggest and implement initiatives and processes that contribute to a high-performing department and organization, including but not limited to, staff feedback mechanisms, staff surveys, complaints mechanisms, team building and other activities
• Establish and maintain a list of mental health professionals for referral
• Provide capacity building trainings for staff and managers, to enable them to fulfil their Staff Care responsibilities
• Provide ongoing individual or group clinical support for field staff that provides staff with a confidential, safe and supportive environment, to critically reflect on their professional practice and on the impact of their work on themselves
• Provide technical support and capacity building related to Staff Care
• Establish, train, and monitor NRC’s peer support network

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Working closely with line managers and peer support staff in each NRC location
• Training managers in Psychological First Aid (PFA) equipping them to be a first point of contact, and to direct those to further support as required
• Coordinate with line managers, peer support staff, medical and psychosocial support to ensure necessary channels are established in order to provide support when and how it is required
• Coordinate with the Staff Care Adviser in Oslo, and establish a network of external counsellors