Sr. Program Officer, Learner Engagement

Job Description

Job Overview/Summary: The International Rescue Committee is seeking a Sr. Program Officer, Measurement and Partnerships for an Office of Refugee Resettlement (ORR) program, Switchboard. Switchboard is a one-stop resource hub for refugee service providers in the United States. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. More information about Switchboard can be found at www.SwitchboardTA.org.

The Sr. Program Officer, Learner Engagement will be responsible for leading Switchboard’s strategy on instructional design, website design, digital content management, and communications. This staff person may be located anywhere in the United States.

Major Responsibilities:

· Supervise and support team of five staff focusing on instructional design, website design and development, communications, and digital content management

· Together with Switchboard’s M&E team, champion a culture of learner engagement across the project, including a focus on learner experience, feedback, and continuous program improvement

· Take a leading role in developing Switchboard’s annual workplan

· Lead Switchboard’s instructional design strategy to ensure effective, engaging learning opportunities and resources for refugee service providers in the United States

o Provide guidance on instructional design of webinars, self-paced modules, certificate courses, and other learning opportunities; as well as downloadable documents and multimedia resources

· Lead Switchboard’s efforts to maintain and improve its online resource hub, www.SwitchboardTA.org through effective web design and development:

o Oversee process of user testing, website enhancements, and resolving issues undertaken by web design and development staff

o Oversee ongoing maintenance and updates to Switchboard’s library of learning resources, evidence database, and online learning management system (LMS) undertaken by digital content management staff

· Lead Switchboard’s communications strategy, including components such as the newsletter, blog, and social media, to increase project visibility and access

· Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned.

Job Requirements:

· Bachelors and/or Master’s Degree in related field (or equivalent experience)

· Minimum of 6 years of professional experience in instructional design, communications, digital asset management, library science, information science, or related field

· Demonstrated experience supervising staff effectively

· Demonstrated commitment to data-driven programming

Preferred Experience and Skills:

· Familiarity and/or experience with ORR-funded refugee resettlement and integration programs

· Familiarity and/or experience with technical assistance, capacity-building, and/or training programs

This position is contingent on receipt of grant funding.

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who have lived experience as refugees or other populations the IRC serves.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications