Solution Lead, ERP

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 87,818 USD and 119,278 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based Organization engaged in the development of intellectual property.

The Bureau of Administration and Services (ADB) plays a lead role in the effective and efficient administrative management of the Organization by ensuring the provision of high-quality physical and human resources, by applying the highest standards of work ethics and conduct, and by using results based management skills and tools to support the Organization in implementing its Strategic Objectives, in order to serve all stakeholders of the world aviation community.

Information Management and General Administrative Services (IAS) in the Bureau of Administration and Services (ADB), is headed by the Deputy Director, IAS (DD/ADB IAS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing common ICT standards throughout the Organization.

The Information and Communication Technology (ICT) Section, under the management of the Chief, ICT (C/ICT), reports to the DD/ADB IAS and is a service provider, which plans, acquires or develops and manages the Organization’s enterprise applications and systems. Key activities of the Section include the establishment of core infrastructure and network services; software development and support for enterprise applications; Enterprise Architecture and Project Management; Enterprise Resource Planning (ERP) system support, Web management as well as Regional Offices’ support.

The Enterprise Application Services Unit (EAS) as part of the ICT Section, covers the following areas of expertise: - The technical services of the unit focusing on the development, maintenance, and operational support of mostly web-based enterprise applications including but not limited to Enterprise Resource Planning (ERP), Client Relationship Management (CRM), Enterprise Document and Records Management systems (EDRMS), Procurement, Business Intelligence, as well as business-centric applications that require an enterprise approach. - The content-management services focus on the operational management of ICAO’s web channels (i.e. Public Websites, the Secure Portal, as well as the Intranet) with an emphasis on user support, user management, and advanced web content management in up to six languages where required. - The unit also plays a key role in application governance-related activities managing the Enterprise Application Portfolio in close cooperation with its peer-units and business clients.

The incumbent reports directly to the Head, Enterprise Application Services, with whom s/he consults on complex issues. The incumbent supervises other staff members as well as a number of consultants. The supervisory duties include supervision where applicable, coaching and training if necessary, as well as distribution of tasks and decision on priorities.

Responsibilities Function 1 (incl. Expected results) Supervises and coordinates ERP systems development activities, achieving results such as:

• Ensure enhancements to the application are undertaken in a carefully planned manner adhering to business requirements as set out by the Organization's ERP key stakeholders, i.e. Finance, HR & Payroll, and Procurement.
• Define and manage solution updates, upgrades and enhancements to the ERP system in order to streamline operations and enhance the system's usability conforming to the latest administrative procedures and regulations.
• Implement new modules and functions, automate business processes and develop frequent reports as needed.
• Oversee and coordinate standard changes as well as ad-hoc and emergency change implementation.
• Ensure integration with other systems follows established business processes.
• Provide key input for and coordinate user acceptance testing.
• Assist in the development of training materials and related guidance documentation.
• Document all work activities, including design specifications and test plans.

Function 2 (incl. Expected results) Oversees and provides operational ERP support services, achieving results such as:

• Establish and maintain cooperative working relationships with business key stakeholders as well as end-users.
• Provide design support and technical advice on the creation and evolution of the ERP system.
• Ensure the ERP system meets all relevant industry standard security requirements.
• Perform technical evaluations of ERP-related modules and services.
• Write system design and operations documentation for business owners, end-users and technical staff as needed.
• Support users of the ERP system by responding to and resolving user queries.
• Support all ERP activities as required, troubleshoot application issues and identify corrective action.
• Administer the ERP system, delegate support tasks to team members as required and provide subject matter guidance.
• Act as Senior ERP system administrator where necessary.
• Provide advice and expertise on broader ERP activities.

Function 3 (incl. Expected results) Provides ERP-related project management and support, achieving results such as:

• Act as project manager for ERP activities using PRINCE2 methodology adequate to the size, scope and complexity of the project.
• Write, update and maintain project support documentation in line with business as well as technical requirements.
• Coordinate the work of project and support teams during the course of ERP-related projects.
• Provide support and expertise to other enterprise application projects outside the ERP system landscape where integration with the ERP system is a requirement.

Function 4 (incl. Expected results) Supports ERP-related governance activities, achieving results such as:

• Maintain guidelines and specifications on the design, programming, testing and implementation of ERP solutions.
• Research and keep abreast of emerging ERP-related technologies and provide advice on potential relevance to and integration into the Organization.
• Participate in courses, lectures, seminars and exhibitions related to current and future ERP technologies.
• Represent the ERP domain in governance meetings as required and provide professional advice and expertise as needed.

Function 5 (incl. Expected results) Supervises staff, consultants and interns as required, achieving results such as:

• Coordinate the work of project and support teams.
• Supervise staff, consultants and interns.
• Review tasks and expected deliverables and results.
• Identify resources that are available and skilled to complete tasks.
• Assist in the hiring and selection process for new staff and consultants.

Function 6 (incl. Expected results) Performs other related duties, as assigned.

Competencies Professionalism: Demonstrates thorough analytical skills in both business analysis as well as data analysis; exhibits solid knowledge of ERP-related business practices and standards; has working knowledge of ERP systems and drives the uptake and acceptance of a given solution; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education Essential:

• A first-level university degree in information technology, business administration, or in a related field.

• PRINCE 2 Foundation or Project Management Professional (PMP) certification or Control Objectives for Information and Related Technologies (COBIT) certification.

Desirable:

• An advanced level university degree (Master’s Degree or academic equivalent), in information technology, business administration, or in a related field.

• ITIL Foundation certification.

  Work Experience Essential:

• A minimum of three (3) years of experience in the analysis, development, implementation and support of ERP Systems, specifically UNIT4 UBW/Agresso, is required.

  • Experience with the day-to-day management of an ERP-related Service Desk function, is required.

  • Experience supporting ERP-related application aspects (e.g. database, workflows, reports, etc.), is required.

  • Advanced experience with the Microsoft Office suite, is required.

  Desirable:

• Experience working with application service providers providing support and/or development services.

  • Experience in overseeing integrated ERP solutions is desirable.

  Languages Essential:

• Fluent reading, writing and speaking abilities in English.

Desirable:

• A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

  Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

  Special Notice The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. The Standards of Conduct for the International Civil Service adopted by ICAO, which are applicable to all staff members, are defined in the ICAO Service Code (Staff Regulations).

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level P-2 Rate Net Base Salary per annum + Post Adjustment (net) per annum(*) USD $49,254 + USD $23,297 (*) Post Adjustment is subject to change.

United Nations Considerations In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.