Services for Older Refugees (SOR) Intern
Assist with client intakes and case management for elder refugees.
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Overview
Assist with client intakes and case management for elder refugees.
You have:
- Prior experience or demonstrated interest working with refugee or immigrant populations.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Excellent interpersonal and communications skills.
- Ability to take initiative and work independently on assigned tasks.
- Strong problem-solving skills and client service orientation.
- Good time management and organizational skills.
- Strong attention to detail.
- A positive attitude and ability to adapt to a dynamic work environment.
- Commitment to maintain client confidentiality.
- Fluency in Arabic or Ukrainian highly desired.
- Ability to work a hybrid schedule including scheduled in-person workdays.
- Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.
RESPONSIBILITIES:
- Assist the SOR Caseworker to conduct new client intakes to assess needs and develop and implement self-sufficiency plans over agreed timeframes with each client. - Assist with individualized case management support to each client through direct services, referrals, and advocacy. - Conduct outreach calls to clients to monitor progress, understand challenges and ensure available resources are utilized. - Assist with scheduling client appointments. - Document all client interactions in internal database and tracking tools in accordance with program requirements. - Assist with interpretation for the SOR Caseworker and other members of the Refugee Support Services (RSS) team, as needed. - Other related duties as assigned.
LEARNING OBJECTIVES:
1. Gain hands-on experience and on-the-job training to provide direct services to a large and diverse elder client caseload. 2. Gain experience working in an office environment both virtually and in-person and participate in IRC trainings or other learning and development opportunities. 3. Learn about the IRC’s US Program and specifically the case management services offered to elder newcomers.
Qualifications REQUIREMENTS:
- Prior experience or demonstrated interest working with refugee or immigrant populations. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Excellent interpersonal and communications skills. - Ability to take initiative and work independently on assigned tasks and a high-degree of comfort working in an external-facing, client support role. - Strong problem-solving skills and client service orientation including the ability to be resourceful and creative to address client needs. - Good time management and organizational skills. - Strong attention to detail. - A positive attitude and ability to adapt to a dynamic work environment. - Commitment to maintain client confidentiality. - Fluency in Arabic or Ukrainian highly desired. - Ability to work a hybrid schedule including scheduled in-person workdays. - Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.
IRC leading the way From Harm to Home.
Potential interview questions
| Can you describe a time you had to communicate effectively with someone from a different culture? | This question assesses your cultural sensitivity and communication skills in a diverse environment. | Provide a specific example that illustrates your understanding and respect for cultural differences. |
| How do you prioritize tasks when working with multiple clients? | The interviewer wants to know your time management skills and ability to handle multiple responsibilities. | Pro members can see the explanation. |
| Give an example of a challenging situation with a client and how you handled it. | Pro members can see the explanation. | Pro members can see the explanation. |
| Why is confidentiality important in social services work? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you had to take the initiative on a task. What was the outcome? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
