Service Mapping Manager

Job Description

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC seeks to be an operational and inspiring leader in matters of resettlement, asylum, and integration, demonstrating its credibility and expertise as a leading service provider, partner and advocate across the arc of the global displacement crisis.

Across Europe, the IRC delivers programs that address acute humanitarian needs of asylum-seekers and other vulnerable migrants who are newly arrived, stranded or in transit, and programs that address their longer-term integration needs.

In response to the increased number of people on the move from 2015, the IRC began responding in the Balkans to assist vulnerable refugees, asylum seekers and migrants. Since the conflict in Ukraine started and consequent displacement into neighboring countries from February 2022, the programs are established to address the most pressing needs of people on the move across the South-east Europe. IRC continues to use its voice and expertise to increase safe and legal pathways, ensure protection and improve the quality of resettlement, asylum and integration services. The programs are implemented in close partnership with local non-governmental organizations and governmental institutions.

Job Overview/Summary:

The Service Mapping Officer of the Refugee.Info project has the responsibility to develop and maintain a public-facing map of essential services available for refugees and migrants. This includes developing tools and processes, appropriate to context, coordinating with existing service mapping initiatives, and ensuring that service entries are continuously updated. S/he will establish networks with other actors and organizations and will facilitate the exchange of information, following established information sharing protocols.

Major Responsibilities:

- Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc; - Develop tools such as new service entry form, service entry update template, and new service provider agreement; - Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map; - Act as a first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff; - Coordinate with other actors mapping services to avoid duplication of efforts; - Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary; - Conduct regular field visits, when feasible, to verify services offered and capture any access barriers; - Reviewing the content and design of the service map on an ongoing basis; - Work closely with the Senior Editorial Manager and Digital Communication Liaison Manager who are in direct touch with users to verify service information; - Conduct training for service providers on how to use the service map and solicit feedback from providers; - Establish professional and trusting relationships with service providers and create strong links with them, especially with migrant and refugee associations and service providers; - Other duties as assigned by the supervisor to enable and develop the project. - Collaboration & Representation: - Ensure close communication and coordination among IRC Balkans program staff and between IRC Balkans and Refugee.Info. - Collaborate with the editorial team to ensure consistency in information presented across all Refugee.Info platforms. - Work with editorial team to ensure that content is aligned with the content strategy and appropriate for publication. - Use online tools and other modes of communication to consistently share information with other members of the editorial team. - Participate in all editorial team meetings, workshops, strategy sessions, regular communications, etc., as established by the Project and consortium Manager.

Expected Travel:

- Travel within Balkans and south-eastern Europe.

Qualifications

- Degree in social, humanitarian sciences or a combination of experience and training; - Previous experience in NGOs; - Strong computer skills such as: MS Office, Internet; - Previous experience with CMS systems; - Experience in User Centered Design a plus. - Understanding of the refugee context across Balkans and south-eastern Europe and of the needs of the served population; - Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements; - High level of attention to detail, flexibility, positive and professional attitude, comfortable in a multi-cultural environment; - Knowledge of Microsoft Excel essential - Understanding of Cloud Share platforms such us BOX, DropBox, OneDrive - Knowledge of Forms Creation such as PDF Form desired but not essential - Clear and consistent communication style, must be able to remain strong ability to maintain composure and prioritize work under pressure; - Fluency in English required. Preference will be given to candidates with fluency in the following languages: Ukrainian and Russian

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.