Service Mapping Implementation Assistant

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Application deadline 7 months ago: Tuesday 27 Jun 2023 at 00:00 UTC

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This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The office of the United Nations High Commissioner for Refugees (UNHCR) was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband.

Today, over 70 years later, our organization is still hard at work, protecting and assisting refugees around the world.

Since 24 February 2022, Romania has received nearly 1.288.187 refugees fleeing directly from Ukraine or coming from Moldova. While many refugees are passing through Romania as transit country on their way to Poland, Germany, Bulgaria, or other countries, a growing number (over 85 000 at the beginning of July 2022) are remaining in Romania, and either seeking temporary protection, with over 40 000 temporary protection status provided, or applying for work visas. Romania’s status as both a transit and a destination country necessitate a response premised on three key directions: first, providing immediate, urgently needed protection and assistance to arrivals to Romania; second, ensuring information about and access to legal statuses to which arrivals to Romania may apply, alongside non-discriminatory access to rights and services provided by the government and humanitarian actors, and third, ensure accountability and effective two way communication with the refugee population.

Within the delegated authority and under the supervision of the Senior Inter Agency Coordination Officer or his/her designated mandated representative(s), and in close cooperation with the Inter Agency Coordination Structure Leads, the UNV Service Mapping Implementation Assistant will:

• Lead data gathering processes of services being implemented by different stakeholders in Romania to be uploaded on Services Advisor. • Support translation efforts of data and services gathered to ensure timely upload of services to Services Advisor. • Provide trainings and awareness sessions on Services Advisor for stakeholders seeking to make use of the platform (Online). • Provide trainings and awareness sessions at locations where field offices to engage stakeholders at the county level. • Liaise with sector leads to conduct data collection exercises on specific topics. • Identify, contact and liaise with stakeholders conducting service mapping exercises to harmonize information and bring them into the platform. • Follow up with the Services Advisor provider to ensure that suggested changes are successfully implemented, if needed. • Contribute to the planning, monitoring, and evaluation of Services Advisor engagement with refugees through digital channels and make recommendations on how to improve this engagement. • Regularly update and share information related to ongoing work in Services Advisor, utilizing agreed data collection methods to identify gaps, assess trends and developments. • Maintain frequent coordination with the UNHCR Hotline and AAP systems to identify how to better adapt the platform to be user friendly for refugees. • Implement a vetting system to ensure that all organizations on the platform are legitimate to minimize risks to users. • Manage social media campaigns in coordination with the UNHCR protection team and communication team. • Liaise with other social media stakeholders at the social level to ensure that they are promoting the use of services advisor. • Maintain permanent coordination and collaboration with the Communication with Communities refugee volunteers based in the field offices to ensure coherent messaging and coordinated response. • Contribute to age, gender and diversity mainstreaming in all of UNHCR Romania’s activities. • Any other related tasks as may be required or assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote and utilize the UNV Online Volunteering service providing themselves and their organizations with flexible, free of charge, Online Volunteer capacity to support their efforts. Information and promotional material can be found in the onsite kit.

Results/expected outputs:

• As an active UNHCR team member, efficient, timely, responsive and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions, including: o A Services Advisor platform populated with services of all RRP partners, UNHCR Implementing Partners, among other organizations. o A homogenized database containing services that are identified through service mapping exercises conducted by other agencies and units. o At least one workshop per UNHCR country office, focused on the use of the Services Advisor Platform and followed by a mapping exercise. o At least one report every three months, including a presentation to the Inter Sector Working Group on the results achieved to date. • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the activities participated in and capacities developed.

• Professionalism • Integrity • Teamwork and respect for diversity • Commitment to continuous learning • Planning and organizing • Communication • Flexibility • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNHCR’s mission and vision, as well as to the UN Core Values.

the national and/or international level in community engagement, digital content promotion, or other relevant programmes; experience with Community Based Organisations and participatory methods is an asset, as is experience working in the UN or other international development organization; • Excellent oral and written skills; excellent drafting, formulation and editing skills for diverse social media channels; • Experience with conducting workshops and presentations in Romanian and/or English; • Strong capacity to work with individuals from different ages, genders and backgrounds; • Strong knowledge of social media platforms including Telegram, Instagram, Facebook, Tik Tok is considered and asset; • Experience maintaining social media channels and managing online communities is considered an asset; • Ability to identify information needs of people and identify rumors and misinformation to report back to UNHCR; • Accuracy and professionalism in producing interactive multi-media content; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall digital literacy; • Knowledge or User Experience (UX) is considered a strong asset; • Any coding or software development experience is an asset; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in working with refugees and volunteerism as a mechanism for durable development, and the UN System.

Application to this assignment is exclusively open to individuals residing in Romania, with availability to travel up to 25% of the time.

This UNV assignment is subject to proof of vaccination against Covid-19 with WHO approved vaccine in accordance with UNHCR’s Administrative Instruction on Covid-19 Vaccination and related Safety Measures. Exceptions may be granted on medical grounds. In exceptional circumstances, the recruitment may be completed on the condition that vaccination is obtained within a specified time”.

Romania is located in a temperate climate zone having 4 seasons (spring, summer, autumn and winter). Winters are becoming milder with average temperatures around -2 centigrade on average during the daytime. Summers are hot, occasionally reaching around 35 centigrade, especially in July and August.

Bucharest is a safe metropolitan city, however as in any other city caution and good judgement shall be exercised.

Accommodation is relatively easy to find although more challenging in the last few months; short-, mid- and long-term. The city offers a wide range of hotels, Airbnb, long term rents, etc in areas not immediately neighbouring UNHCR Office. Accommodation can be fixed using the services of property agencies but online solutions are also numerous.

As this is a National UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.

UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service ( For information specific to your assignment please see below:

Monthly Living Allowance (Per month): RON 6000 Entry lump sum (one time payment) USD 400 Exit allowance (for each month served, paid on completion of contract): RON 500 Medical and life insurance Cigna Private Insurance

Leave entitlements: Annual leave: 2.5 days accrued per calendar month Certified sick leave: 30 days Uncertified sick leave: 7 days Learning leave: 10 working days per consecutive 12 months Maternity Leave: 16 weeks Paternity Leave: 10 days

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