Senior Technical Officer, Care Treatment and Quality Assurance, EpiC Project

JOB SUMMARY:

The Senior Technical Officer, Care Treatment and Quality Assurance position provides responsive and high-quality technical leadership, manages technical assistance, and ensures the quality of HIV/AIDS counseling, care and treatment services targeting people living with HIV (PLHIV), and most particularly HIV-positive members of key populations, under the EpiC Thailand project.

The Senior Technical Officer, Care Treatment and Quality Assurance will work collaboratively with the key stakeholders to design, implement, and monitor programmatic interventions promoting and delivering the quality of HIV, STIs, HCV, Mental health, emerging infectious diseases, TB, Care services (including initiation of, retention and adherence to antiretroviral therapy) across multiple community-based organization, government and private hospital and non-governmental implementing partners and sites/provinces in Thailand.

KEY RESPONSIBILITIES:

• Provide technical support for program implementation of EpiC Thailand CST activities, which include monitoring of community-based HIV/STIs testing and partner notification services, case management for people living with HIV, referral to treatment (ARV treatment and regular viral load testing) of EpiC CST staff in 10 provinces and Raksthai – CST staff in 6 provinces
• Work closely with PEPFAR agencies, The Global Fund and national agency for ensure all task that integrate by nation policy
• Construct community led monitoring (CLM) in health care facility for ensure the facility provide a good service quality in community perspective and provide a technical improvement to develop a service quality follow community perspective
• Supports the development of Counseling, Care, Support and Treatment quality systems for QA oversight and processes.
• Oversee internal and external audits of Counseling, Care, Support and Treatment activities under EpiC project such as SIMS visit and mystery client activity.
• Ensures that a Counseling, Care, Support and Treatment quality management system is updated and maintained and is responsible for ensuring improvements to the system and standard operating procedures (SOP’s)
• Monitor and maintain protocols, instruments, data sets, manuals and training materials of Care, Support and Treatment information regarding regulations, guidance and emerging global evidence and best practices.
• Document CST and QA - related issues, prepare responsive plans and report on planned activities and implementation/results of said activities to CST team lead and the EpiC Thailand Technical Associate Director
• Working with the CST team leader and technical officer to delivery Care, Support and Treatment and QA tasks, systems, policies, and regulations to CBO and health care facilities partner. Serves as the Care, Support and Treatment liaison with internal and external partners to ensure effective collaboration efforts.
• Perform other duties as assigned.

Qualifications

• MS/MA in public health or a related field, and at least 5 years of relevant experience with international development programs and field experience.
• Typically requires more than 5 years of quality assurance or related experience.
• Knowledge of HIV/STIs, reproductive health, public health, international development, and/or social science research with a strong focus on CST.
• Written and verbal communication skills and editing skills in Thai and English.
• Resourceful through technology, research skills, and relationship building among several organization teams and units and professional organizations to resolve problems and initiate enhancements.
• Proficiency in Microsoft Office, databases, spreadsheets, analytical software and other technology required.
• Articulate, professional and able to communicate in a clear, positive fashion with clients and staff.
• Must be able to summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.

EXPERTISE AND COMPLEXITY****:

• Able to work with minimal supervision, and ability to manage high volume workflow.
• Sensitive to cultural differences and understanding of the political and ethical issues in assigned areas, e.g. reproductive health, family planning, HIV infection.
• Knowledge of HIV/AIDS, harm reduction, reproductive health, family planning, public health, international development, and/or social science research with a strong focus on HIV clinical care and treatment.
• Financial management, research, report writing and/or analyses.
• Written and verbal communication skills and editing skills.
• Relevant language skills preferred.
• Relevant computer software skills.
• Resourceful through technology, research skills, and relationship building among several organization teams and units and professional organizations to resolve problems and initiate enhancements.

TYPE AND NATURE OF CONTACTS:

• Routine coordination with FHI 360 employees and consultants, on-site and in the field and resolve problem situations with tact.
• Represent, as assigned, selected EpiC Thailand activities and other organizations including donors, and international and local partners.
• Interact with implementing partners, and FHI 360 colleagues working on EpiC Thailand.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Usual office working conditions; ability to travel domestically at least 25%.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

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Added 5 hours ago - Updated 5 hours ago - Source: fhi360.org