Senior Protection Case Management Officer
Review protection cases, coordinate with departments, and support EPA activities
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Overview
Review protection cases, coordinate with departments, and support EPA activities
You have:
- Bachelor degree in Law, Human Rights, Social work, Counseling, Psychology or another related field.
- Minimum of 4 years of professional experience in social work or working responsibly with vulnerable populations.
- Familiarity with case management for persons with mental health issues, disabilities, security concerns and/or serious and ongoing medical conditions is required.
- Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times.
- Good communication skills.
- Excellent interpersonal and problem-solving skills, creativity and flexibility.
- Ability to work autonomously, take initiative and responsibly escalate issues.
- Strong team spirit, comfortable in a multi-cultural environment.
- Flexibility in working overtime when needed and ability to handle pressure well.
- Ability to communicate and write clearly in English is required.
Job Description
Job Overview/Summary: The Senior Protection Case Management Officer will be responsible for reviewing protection cases including EPA cases aligned with the EPA SOP, coordinating with the finance department for financial processes and documentation, the supply chain for procurement of PWD assistive devices, the MEAL department for the EPA database, and other departments based on the project activities under the supervision of the Protection Case Management Specialist. She/he will closely work with the Protection Case Management Specialist for implementing EPA and Case Management activities and will receive technical support from PCMS.
Main Responsibilities:
The major responsibilities of the Senior Protection Case Management Officer are listed below:
Management of Cases
- Review of EPA cases submitted by Protection Officers (EPA) from field offices and discuss with Protection Case Management Specialist on a day-to-day basis. - Provide information to Protection Officers (EPA) whether submitted cases are eligible or not for further processing for case response. - Closely work with EPA Officers for EPA case submission in Comcare, case discussions, provide guidance for case assessments, and develop action plans for case response. - Support Protection Officers (EPA) from field offices for getting approval from budget holders and Finance. - Organize regular meetings with EPA officers and produce meeting notes and shares to protection managers, coordinators, and protection case management specialists. - Ensure appropriate monitoring, review, and follow-up of cases, including complete and updated documentation. ▪ Closely work with MEAL colleagues for the case management including EPA database and conduct PDM. - Conduct other duties as assigned by the supervisor.
Data management and reporting
- Manage the Case management including EPA database, supporting documents, PR/PCR, and other related documents, and store and update them in the box by ensuring the confidentiality of the beneficiaries’ information. - Combine the monthly EPA tracker from all project locations under each grant and share it with the Protection Case Management Specialist. - Participate in monthly EPA, interim, and annual grant reporting with the guidance of a Protection Case Management Specialist. - Support the implementation of M&E tools and conduct a PDM satisfaction survey for EPA activity.
L******o******c******al******-******l******evel coordination and representation
- Coordinate with Protection Managers for smoothly delivering EPA assistance. - Coordinate with Finance and Supply Chain departments for financial and procurement processes as necessary.
K****e****y Working Relationships:
Position Reports to: Protection Case Management Specialist
Other Internal and/or external contacts: Protection officers (EPA), Protection Mangers, Protection Coordinator, Protection Case Management Specialist and MEAL colleagues.
Qualifications
What should you have?
Ed******u******cati******on:
- Bachelor degree in Law, Human Rights, Social work, Counseling, Psychology or another related field.
Work Experience:
- Minimum of 4 years of professional experience in social work or working responsibly with vulnerable populations. Familiarity with case management for persons with mental health issues, disabilities, security concerns and/or serious and ongoing medical conditions is required.
Demonstrated Skills and Competencies:
- Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times. Good communication skills. - Excellent interpersonal and problem-solving skills, creativity and flexibility. - Ability to work autonomously, take initiative and responsibly escalate issues. Strong team spirit, comfortable in a multi-cultural environment. - Flexibility in working overtime when needed and ability to handle pressure well. Good computer skills (Microsoft Word and Excel).
La******nguage Skills:
- Ability to communicate and write clearly in English is required.
Myanmar nationals with relevant skills sets and proven experience of working at international level are strongly encouraged.
#LI-DNI
#LI-DNI
Potential interview questions
| Can you describe a time when you had to manage a complex case? | This assesses your practical experience in case management. | Provide specific examples that demonstrate your management skills in complex situations. |
| How do you ensure confidentiality when dealing with sensitive case information? | The interviewer wants to understand your approach to maintaining beneficiary privacy. | Pro members can see the explanation. |
| Describe your experience working with vulnerable populations. What challenges did you face? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle working under pressure or tight deadlines? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you resolved a conflict within a team? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
