Senior IT Assistant (User Services)

Overview

Ensure efficient delivery of IT services and support.

You have:

• Effective and efficient performance of ICT services in KARM.
• Assist in implementing the delivery of technical and administrative IT support.
• Coordinate leave plans and applications with designated staff.
• Installation, operation, maintenance of the Resident Mission's ICT facilities.

Join Our Mission to Foster Prosperity in Asia

Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

Organizational Setting and Reporting Relationship

The position of Senior IT Assistant (User Services) is assigned to the IT Finance and User Services Division (ITFS) within the Information Technology Department (ITD). You will be based in the Kazakhstan Resident Mission (KARM) in Astana.

ITD enables ADB's digital agenda and supports the Bank's global operations. The department delivers digital innovation, IT infrastructure, services, and solutions, and provides tools and knowledge platforms to 6,000+ users in ADB's Headquarters and 40+ field offices (FOs) in Asia and the Pacific.

ITFS manages the end-user IT services and key administrative functions that support the day-to-day business of ITD. It is responsible for maximizing the value of IT for the end users through effective user services and equipment provisioning for efficient hybrid work. Your team will support the growing user base in ADB's 43 field offices to be more mobile and productive anytime and anywhere.

You will report to ITFS Director (or his/her designated staff member/s) and coordinate leave plans and applications with designated staff in the Resident Mission.

Your Role

As Senior IT Assistant (User Services), you will help ensure the effective and efficient performance of information and communications technology (ICT) services in KARM by assisting in implementing the delivery of technical and administrative IT support. You will provide both technical and administrative IT support, working closely with the IT Department (ITD) to align technology solutions with the mission's business objectives. You will serve as the focal point for ITD on all technical matters related to the installation, operation, maintenance, and continuous improvement of the Resident Mission's ICT facilities.

You will:

Qualifications

You will need:

Benefits

ADB offers competitive compensation and a comprehensive benefits package. The salary will be based on ADB's standards and comparator markets, taking into account your qualifications and experience.

Additional Information

ADB will be rolling out a new job grading structure on 1 January 2025, which may result in a change of the position grade and title with no change in the terms of reference. By proceeding with your application, you acknowledge and accept all changes resulting from the new job grading structure.

This opening is a local staff position. It is open only to nationals and residents of Kazakhstan.

About Us

Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 69 members, 49 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under its Strategy 2030.

ADB only hires nationals of its 69 members.

To view ADB Organizational Chart, please click here.

ADB seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: adb.org